Elizabeth Ferraro

• Communicated with other associates and managers on ways to improve experience for clients.
• Assisted other supervisor's with communicating with other employees.
  
• Developed new process for employee evaluation which resulted in marked performance improvements.
• Worked directly with clients and management to achieve better experience for the client.
  
• Performed initial client assessment and analysis to begin research process.
• Achieved departmental objective by actions taken everyday with clientele, management, and other associates.

• Worked with client and found schedules best suited for them.
• Obtained signatures and other appropriate material for record.
• Organized and over saw various pieces of merchandise.
• Inputted data into multiple programs for record.
• Oversaw daily office operations for staff of 40 employees.
• Planned and executed all aspects of office headquarter move.
• Trained new employees on multiple programs and data entry software.
• Answered and managed incoming and outgoing calls while recording accurate messages.

• Successfully marketed and sold memberships to future athletes.

• Officiated a multitude of competitive sports and games.
• Set up all necessary equipment and broke it down.
• Discussed with participants before and after games to effectively communicate the rules of the game .
• Worked with other officials to find the best strategies for officiating.
• Effectively communicated with a diverse group of athletes, coaches and game officials.

• Managed time effectively while officiating games.
  
• Developed and maintained key relationships with other clients and coworkers.
• Exhibited excellent teamwork and a strong work ethic by promoting camaraderie.
• Represented and endorsed the Intramural brand.

• Worked with other coaches to find different coaching techniques.

• Built strong rapport with athletes and assistants before, during, and after coaching seasons.
• Maintained thorough knowledge of all rules, meet procedures, coaching techniques and current trends in Track and Field.
• Exhibited sound judgment while executing coaching responsibilities and functions.
  
• Developed positive relationships with parents, schools, and the community.
• Developed guidelines for injury prevention.
• Acted as supervisor for the female student-athletes and student managers.

• Graded and collected homework and tests.
• Filed weekly grades into multiple programs.
  
• Instructed small groups of students in basic concepts such as the problem solving and simple arithmetic.
• Taught an average of 30 students per class.
• Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas.
• Relieved the classroom teacher during breaks.
• Maintained head count and attendance sheets.
• Graded tests and papers and recorded grades for teaching staff.

Met with clients in various locations to discuss options

Provide available resources for each client

• Performed client screenings and accurately recorded data in case files.
• Coordinated support for clients and family members.
• Provided information for clients to access community resources for assistance.
• Advocated for client rights and sought solutions to suit the clients’ best interest.
• Counseled clients in many areas, including job search tips, assistance applications and community outreach programs.
• Gathered data, analyzed it and compiled it into reports distributed to the appropriate personnel.