Elizabeth Mirabal-Williams
Milpitas,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Independent Contractor
Shipt
03.2024 - Current
- Tracked substitutions and informed customers of changes.
- Memorized store layouts to fulfill orders using the shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Independent Contractor
Uber Eats
09.2021 - Current
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction.
- Ensured that the correct order was delivered to the customer.
- Observed strict food safety and handling procedures during transport to maintain the quality and integrity of meals.
- Ensured timely delivery of food orders to various customer locations, maintaining strict adherence to delivery schedules.
- Carried food in insulated bags to maintain hot or cold temperature.
Independent Contractor
DoorDash
07.2021 - Current
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
- Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction.
- Ensured that the correct order was delivered to the customer.
- Observed strict food safety and handling procedures during transport to maintain the quality and integrity of meals.
- Ensured timely delivery of food orders to various customer locations, maintaining strict adherence to delivery schedules.
- Carried food in insulated bags to maintain hot or cold temperature.
Sales Advisor
H&M Hennes & Mauritz
Milpitas
08.2018 - 09.2021
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Organized stockroom shelves according to size, color or style.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers and provided exceptional customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed credit card transactions quickly and securely.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
Sales Associate
Zumiez
Milpitas, CA
02.2018 - 08.2018
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
- Handled returns and exchanges according to company policies.
- Received and displayed product shipments on store retail shelves upon delivery.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Greeted customers and provided exceptional customer service.
- Ticketed, arranged and displayed merchandise to promote sales.
- Placed special orders or called other stores to find desired items.
Sales Associate
Tilly's
Milpitas
04.2017 - 01.2018
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Computed purchases and received and processed cash or credit payment.
- Handled returns and exchanges according to company policies.
Education
Associate of Arts - Human Development Studies
Ohlone College
Fremont, CA05-2025
Associate of Arts - Natural Science: Physical Science
Ohlone College
Fremont, CA05-2025
Associate of Science - Biology
Ohlone College
Fremont, CA05-2025
High School Diploma -
Milpitas High School
Milpitas, CASkills
- Workload management
- Guest relations
- Positive and professional
- Meeting deadlines
- Problem-solving
- Money handling
- Inventory tracking
- Fitting room maintenance
- Merchandising
- Time management
Timeline
Independent Contractor
Shipt
03.2024 - Current
Independent Contractor
Uber Eats
09.2021 - Current
Independent Contractor
DoorDash
07.2021 - Current
Sales Advisor
H&M Hennes & Mauritz
08.2018 - 09.2021
Sales Associate
Zumiez
02.2018 - 08.2018
Sales Associate
Tilly's
04.2017 - 01.2018
Associate of Arts - Human Development Studies
Ohlone College
Associate of Arts - Natural Science: Physical Science
Ohlone College
Associate of Science - Biology
Ohlone College
High School Diploma -
Milpitas High School
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