Elizabeth Miranda-Gutierrez
Vancouver
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Atlantic Aviation
12.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Real Estate Agent
Windermere Northwest Living
06.2020 - 12.2022
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
Cleaning Assistant
All Natural Cleaning
01.2017 - 12.2023
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Contributed to a safe working environment by adhering to safety protocols during all tasks, reducing workplace accidents.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
Education
Airline/Travel Specialist Diploma -
International Air and Hospitality Academy
Vancouver, WashingtonSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Conflict Resolution
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Atlantic Aviation
12.2023 - Current
Real Estate Agent
Windermere Northwest Living
06.2020 - 12.2022
Cleaning Assistant
All Natural Cleaning
01.2017 - 12.2023
Airline/Travel Specialist Diploma -
International Air and Hospitality Academy
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