Elizabeth Mirror
Bend
Summary
Accomplished professional with a proven track record at Restaurant Development Company Of America, enhancing operational efficiency and profitability. Expert in financial oversight and human resources management, achieving a 10% sales increase through strategic leadership and problem resolution. Skilled in records organization, fostering team growth, and maintaining high-performance standards. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Records Specialist
Deschutes County Sheriff's Office
09.2022 - Current
- Safeguarded sensitive information from unauthorized access using encryption technologies and strict adherence to confidentiality policies.
- Scanned paper records to transfer to digital filing systems.
- Improved customer service response times by efficiently locating and providing requested documentation when needed.
- Maintained and updated records through dedicated digital database.
- Followed confidentially regulations to maintain privacy.
- Assisted with typing, data entry, and answering incoming calls as required.
- Provided excellent customer care by responding to inquiries and requests for information.
General Manager, Red Robin
Restaurant Development Company Of America
02.2022 - 08.2022
- Managed budget implementations, employee reviews, training, schedules and contract negotiations while hitting yearly sales goals of over $4M per year.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant General Manager, Red Robin
Restaurant Development Company Of America
01.2020 - 02.2022
- Delivered full-scale business strategies resulting in increased customer satisfaction and operational enhancement.
- Mentored and motivated 50-80 team members to achieve challenging business goals.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
General Manager, Carino's Italian
Restaurant Development Company Of America
01.2019 - 01.2020
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Assistant General Manager, Red Robin
Restaurant Development Company Of America
02.2015 - 01.2019
- Managed team of 50-80 employees schedule with eye for coverage needs and individual strengths.
- Resolved problems promptly to elevate customer approval.
Server Shift Leader, Red Robin
Restaurant Development Company Of America
02.2013 - 02.2015
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Managed scheduling for 50 servers, maintaining adequate staffing levels while accounting for personal employee needs.
Bar Manager
Red Robin Gourmet Burgers
06.1999 - 05.2012
- Maximized customer service by training staff, overseeing operations and resolving issues which lead to sales increase of 10%.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Established welcoming and safe environment for guest.
Education
Some College (No Degree) - Early Childhood Education
Antelope Valley College
Lancaster, CAHigh School Diploma -
Palmdale High School
Palmdale, CA06.1999
Skills
- Financial Statement Review
- Performance Monitoring and Evaluation
- Focus and Follow-Through
- Problem Anticipation and Resolution
- Records Organization and Management
- Finance and Accounting Oversight
- Hiring and Onboarding
- Human Resources Oversight
Certification
- Licensed Cosmetologist - 2007-present
Timeline
Records Specialist
Deschutes County Sheriff's Office
09.2022 - Current
General Manager, Red Robin
Restaurant Development Company Of America
02.2022 - 08.2022
Assistant General Manager, Red Robin
Restaurant Development Company Of America
01.2020 - 02.2022
General Manager, Carino's Italian
Restaurant Development Company Of America
01.2019 - 01.2020
Assistant General Manager, Red Robin
Restaurant Development Company Of America
02.2015 - 01.2019
Server Shift Leader, Red Robin
Restaurant Development Company Of America
02.2013 - 02.2015
Bar Manager
Red Robin Gourmet Burgers
06.1999 - 05.2012
Some College (No Degree) - Early Childhood Education
Antelope Valley College
High School Diploma -
Palmdale High School
- Licensed Cosmetologist - 2007-present
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