Elizabeth M. Lahmon
Wilcox Communities
Granville,OH
27
years of professional experience
Hard-working team player with dedication, ethics, company loyalty and incredible organizational skills. Enjoys working diligently and responsibly for the company and its owners. Computer skills include: Microsoft Windows, Microsoft Word, and Microsoft Excel, Property Management programs including MRI, Tenant Pro, Yardi, Entrata, cobu, and OneSite. Obtained a 96-98% occupancy rate at each property I have worked on. Maintained an above average closing ratio (of 50% or higher). Achieved a 60% or higher renewal rate. Received excellent ratings on telephone and in person property “shops”. Employs the ability to multi task and make sound decisions in an emergency and non-emergency situation. Accomplished completing the National Association of Home Builders “Registered in Apartment Management” certification in May of 2007 Received the “Most Improved Property” award for 2018 bringing in $86,000 over budgeted income.
Experienced with managing multiple properties, ensuring operational excellence and tenant satisfaction. Utilizes effective communication and organizational skills to coordinate maintenance and tenant relations.
Work History
Community Manager
3 Years 10 Months- Fostered resident engagement through community events and social media initiatives.
- Collaborated with cross-functional teams to enhance resident satisfaction and retention strategies.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Provided exceptional customer service through prompt responses to inquiries from both existing members and prospective clients via email or social media platforms.
- Organized annual community events, creating memorable experiences and strengthening bonds among members.
- Streamlined communication channels, ensuring timely and effective dissemination of information to community members.
Maintenance Associate
5 Years 1 MonthMulti-Site Property Manager
3 Years- Perform daily operations of 3 apartment communities.
- Maintained high standards across each of the 3 properties.
- Effectively train and manage staff to become successful while fulfilling each of our company’s policies.
- Responsible for holding staff accountable on their daily job performances.
- Responsible for interviewing, hiring of on-site personnel.
- Handle resident complaints that are difficult to rectify in a positive outcome for both parties while upholding the company’s beliefs and standards for practices.
- Responsible for maintaining resident relations and holding functions to show our company’s appreciation
- Inspect each site on a weekly basis to assure the highest quality curb appeal, while professionally working with vendors to achieve reasonable budget numbers to operate each site.
- Responsible for processing all rent, collections, evictions, accounts payable, move ins and move outs at all sites
- Compile information for yearly budget and successfully follow those guidelines.
- Inspect, schedule, and work with on-site maintenance team and vendors to establish apartment readiness in the highest quality, in a timely and in the most economically sound manner.
- Executed a range of tasks, from maintaining grounds to installing flowers, to improve property aesthetics.
Neighborhood Manager
2 Years 11 Months- Perform daily operations at Redwood Johnstown apartment neighborhood.
- Effectively handle difficult resident concerns in a manner that has a positive outcome for both parties while upholding the company’s policies.
- Inspect, schedule, and work with onsite maintenance team and vendors to establish apartment readiness in the highest quality, in a timely and in the most economically sound manner.
- Ensure the highest curb appeal and turn readiness standards are consistently implemented.
- Plan and execute monthly outreach marketing and attend monthly Chamber of Commerce events to ensure a positive local company reputation.
- Willing to complete any and all tasks (from grounds clean-up to flower installation) to better the success of the neighborhood “no job too big, no job too small”
Property Manager promoted to Assistant Regional Manager
2 Years 8 Months- Oversee all daily operations of 4 apartment communities.
- Ensure that each of the 4 properties reporting to me are meeting and/or exceeding NOI.
- Effectively train and manage property managers to become successful while fulfilling each of our company’s policies.
- Responsible for holding managers and their staff accountable on their daily job performances.
- Responsible for interviewing, hiring and firing of on-site personnel.
- Handle resident complaints that on-site staff is unable to rectify in a positive outcome.
- Assure the highest quality curb appeal, while professionally working with vendors to achieve reasonable budget numbers to operate each site.
- Approve all deposit accounting, credit card transactions and preform file audits for reporting properties.
- Compile information for yearly budget and ensure each manager is successfully following their yearly budget guidelines.
- As a manager with this company I preformed all below and above listed property manager job duties.
Property Manager
4 Years 1 Month- Oversee all daily operations of Sylvan Lakes.
- Greeting and handling prospects in a courteous, professional manner; leasing apartments, processing applications, approving prospective applicants; typing and signing of lease documents.
- Attaining and maintaining positive resident relations; planning special resident events (seasonal parties, resident appreciation days, resident renewal and referral incentives)
- Assuring the highest quality curb appeal, working with vendors to achieve a beautiful property inside and out, producing high quality apartment turns for resident satisfaction and manages on site staff.
- Process all rental payments, collections, evictions and accounts payable.
- Compile information for yearly budget; successfully followed a yearly budget.
Leasing Consultant, Assistant Manager & Property Manager
6 Years 8 Months- Started off with Casto as a leasing consultant, received first promotion to Assistant Manager within 6 months.
- Promoted to a Property Manager within one year of being hired.
- Achieved a higher than average closing ratios and resident retention ratios
- Scored above average on phone and in person “secret shops”
- Diligently and successfully preformed all above present managerial job duties
Education
Associate degree - advanced office administration
Completed several seminars furthering knowledge of the industry standards (fair housing, leasing)
Certificate of Achievement - Office Technology
Skills
Property inspections
Operational efficiency
Rent collection
Property management expertise
Maintenance coordination
Salesmanship
Energy management
Lease administration
Fair housing compliance
Resident retention
Customer service-focused
Lease renewals
Exceptional oral and written communication skills
Tenant relations
Tenant and eviction laws
Property tours and inspections
Property management
Leasing and sales
Grounds maintenance
Financial budgeting and reporting
Staff management
Timeline
Community Manager
Wilcox Communities
11.2022 - CurrentRead More
Maintenance Associate
DIVVY Homes
06.2017 - 07.2022Read More
Multi-Site Property Manager
Millennia Housing Management, Ltd.
07.2014 - 07.2017Read More
Neighborhood Manager
Redwood Living Inc.
07.2014 - 06.2017Read More
Property Manager promoted to Assistant Regional Manager
Monarch Investment and Management Group, LLC
03.2011 - 11.2013Read More
Property Manager
InvesTek Management Services, LLC – Sylvan Lakes Apartments
11.2006 - 12.2010Read More
Leasing Consultant, Assistant Manager & Property Manager
Casto Communities
03.2000 - 11.2006Read More
Licking County Joint Vocation School
Certificate of Achievement from Office Technology
Read More
Home Builders Association of Greater Toledo
Read More
Central Ohio Technical College
Associate degree from advanced office administration
Read More