Elizabeth Mondragon
Del Valle,TX
Summary
Dynamic and results-driven professional with extensive experience at Javis Best of Tex-Mex. Proven expertise in customer service and team leadership, enhancing guest satisfaction and operational efficiency. Skilled in staff training and money handling, successfully mentoring junior staff while optimizing service delivery and maintaining high standards in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Server
Javis Best Of Tex-Mex
Austin, TX
03.2014 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently, prioritizing guest needs and optimizing dining experience.
- Collaborated with kitchen staff to communicate special requests and coordinate timely food delivery.
- Trained new servers on menu offerings, service standards, and POS system operations.
- Implemented upselling techniques to enhance sales while maintaining high service quality.
- Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant Manager
Javis Best of Tex-Mex
Austin, TX
10.2013 - Current
- Assisted in managing daily operations to enhance customer satisfaction and streamline service delivery.
- Developed staff training programs to improve team performance and operational efficiency.
- Evaluated customer feedback to identify areas for improvement in service offerings and dining experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
High School Diploma -
Travis Early College High School
Austin, TX06.2017
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Staff training and development
- Staff management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Javis Best Of Tex-Mex
03.2014 - Current
Assistant Manager
Javis Best of Tex-Mex
10.2013 - Current
High School Diploma -
Travis Early College High School