Elizabeth Montas
Philadelphia,PA
Summary
Organizational communication and people operations leader with a background in healthcare and corporate environments. Holds a Master’s degree in Strategic Communication with a concentration in Organizational Communication and brings hands-on experience leading change, strengthening internal communication, and supporting employee engagement in fast-paced, mission-driven organizations. Known for translating strategy into clear messaging, building trust across teams, and developing leaders through coaching and communication.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Director of Operations
Lagom Care
Philadelphia, PA
01.2022 - Current
- Lead communication and coordination across caregivers, office staff, and leadership to ensure alignment, clarity, and consistent service delivery.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Develop and implement internal communication practices, workflows, and training processes that support employee performance and engagement.
- Coach supervisors and team leads on communication, accountability, and people leadership.
- Serve as a trusted resource for employees navigating performance, conflict, and workplace concerns.
- Partner with executive leadership on organizational initiatives, change efforts, and culture development.
- Facilitate meetings and operational updates to ensure staff understand priorities, expectations, and organizational direction.
- Streamlined operational workflows, enhancing team productivity and service delivery.
Communications Intern
Campbell Soup Company
Camden, NJ
01.2020 - 07.2021
- Collaborated with cross-functional teams on engagement and communication projects.
- Assisted in organizing company events, streamlining logistics for increased participation.
- Supported the review and evaluation of community grant applications by assisting in the selection and narrowing of awardees based on program criteria and organizational impact.
- Coordinated logistics and communication for employee volunteer opportunities and community engagement initiatives.
- Partnered with internal teams to support corporate social responsibility and community impact programs.
- Assisted with tracking, organizing, and preparing documentation related to grant and volunteer initiatives.
Office Manager
COMHAR Mental Health
Philadelphia, PA
09.2008 - 08.2018
- Led communication of organizational goals, policies, and corporate initiatives to staff.
- Served as a key point of contact for employee questions, concerns, and operational communication.
- Supported hiring processes and employee relations activities.
- Coordinated meetings and information sessions to support alignment and change.
- Managed vendor relationships, ensuring timely delivery of supplies and services.
- Implemented digital filing system, improving document retrieval speed and accuracy.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Master of Science - Strategic Communication
La Salle University
Philadelphia, PA08-2021
Skills
- Operational efficiency
- Strategic planning and execution
- Process improvements
- Operations management
- Teamwork and collaboration
- Decision-making
- Staff training/development
- Employee relations
- KPI tracking
- Hiring and onboarding
- Performance improvements
- Performance evaluation and monitoring
Certification
- DISC Facilitator, Professional Leadership Institute
- Mental Health First Aid
- Cultural Competency
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Director of Operations
Lagom Care
01.2022 - Current
Communications Intern
Campbell Soup Company
01.2020 - 07.2021
Office Manager
COMHAR Mental Health
09.2008 - 08.2018
Master of Science - Strategic Communication
La Salle University