Elizabeth Montgomery
Gainesville,TX
Summary
Dynamic Online Shopper Manager at Tom Thumb Grocery with a proven track record in enhancing customer satisfaction and streamlining order fulfillment processes. Expert in inventory management and relationship building, I successfully reduced order errors significantly while fostering a collaborative team environment. Committed to delivering exceptional service and optimizing operational efficiency.
Experienced with managing customer orders and ensuring timely deliveries in online shopping environment. Utilizes organizational skills and attention to detail to maintain high accuracy in product selection. Knowledge of inventory management and customer service to enhance overall customer satisfaction.
Diligent with solid background in online shopping and customer satisfaction. Proven track record of managing multiple orders efficiently while maintaining high accuracy in product selection and timely deliveries. Demonstrated ability to utilize strong organizational skills and attention to detail.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Versatile team member offering over 10 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Online Shopper Manager
Tom Thumb Grocery
09.2024 - 10.2025
- Streamlined online order fulfillment processes, ensuring timely and accurate deliveries for customers.
- Utilized inventory management systems to track product availability and optimize stock levels.
- Enhanced customer satisfaction by effectively communicating order statuses and addressing inquiries promptly.
- Collaborated with team members to maintain organized storage areas, improving efficiency in order picking.
- Trained new staff on best practices for online shopping procedures and customer service protocols.
- Implemented quality control measures to verify order accuracy before dispatch, reducing errors significantly.
- Developed strategies for managing peak shopping hours, maintaining service quality during high-demand periods.
- Led initiatives to improve workflow efficiency, resulting in faster processing times for online orders.
- Developed expert knowledge of products, enabling accurate guidance for customer purchases.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maximized revenue through effective product recommendations based on customer preferences and needs.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
- Assisted customers in selecting appropriate products based on their needs, leading to increased satisfaction and repeat business.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Cashier
Tom Thumb Grocery
01.2023 - 10.2025
- Processed customer transactions efficiently using POS systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Monitored checkout area for cleanliness and organized merchandise displays effectively.
- Developed strong rapport with regular customers, enhancing loyalty and repeat business.
- Collaborated with team members to streamline checkout processes, reducing wait times during peak hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Furniture Sales Manager
Big Lots
08.2019 - 09.2022
- Led sales team to achieve monthly targets through effective coaching and performance management.
- Developed strategic marketing initiatives to enhance customer engagement and drive store traffic.
- Analyzed sales data to identify trends, optimize inventory levels, and improve product placement.
- Fostered relationships with key vendors to negotiate favorable terms and ensure timely product delivery.
- Monitored competitor activities, adjusting strategies to maintain market competitiveness and pricing structure.
- Utilized social media platforms effectively to showcase new arrivals, share design ideas, promote sales events, increasing brand visibility online.
- Streamlined inventory management processes to minimize stock discrepancies and ensure optimal availability of products.
- Provided exceptional customer service, resulting in repeat business and positive customer feedback.
- Achieved sales targets consistently by effectively motivating team members, implementing strategic initiatives, and adapting to market fluctuations.
- Conducted regular competitor analysis to stay current on market trends and maintain a competitive edge in the industry.
- Collaborated with store team members to create a visually appealing showroom, driving foot traffic and sales.
Truck Unloader
Big Lots
08.2018 - 09.2022
- Unloaded merchandise from delivery trucks, ensuring timely availability for sales floor.
- Sorted and organized products in designated warehouse locations to optimize accessibility.
- Operated pallet jacks and forklifts safely to transport goods within warehouse environment.
- Assisted in inventory management by conducting regular counts and reporting discrepancies.
- Trained new employees on unloading procedures and equipment operation protocols effectively.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Handled packages with care while transporting from truck to loading dock.
- Achieved smoother workflow, collaborating effectively with team members to unload trucks quickly and efficiently.
- Unloaded items and goods from trucks into main storage area for transfer to shelves.
- Increased efficiency by organizing and streamlining unloading processes.
- Assisted other team members in navigating large loads.
Sales Associate
Big Lots
08.2017 - 07.2019
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained merchandise presentation standards, ensuring appealing store layout and product accessibility.
- Processed transactions accurately using point-of-sale system, improving checkout efficiency.
- Collaborated with team members to restock shelves and organize inventory effectively.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Trained new associates on operational procedures and customer service best practices.
Team Lead
Tractor Supply
03.2017 - 07.2017
- Assisted in coordinating team activities and ensuring project timelines were met.
- Supported team members with daily tasks to enhance overall productivity.
- Learned operational processes and key tools to contribute effectively to team objectives.
- Adapted quickly to changes in workflow, maintaining efficiency under pressure.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
High School Diploma -
Gainesville High School
Gainesville, TXSkills
- Order tracking
- Online marketing
- Price comparison
- Payment processing
- Product research
- Returns handling
- Vendor communication
- Customer service
- Attention to detail
- Heavy lifting
- Online order processing
- Prioritizing orders
- Relationship building
- Customer relations
- Verbal and written communication
- Upbeat and outgoing attitude
- Flexible schedule
- Physical stamina
- Sales expertise
- Accurate money handling
- Product knowledge
- Lift over 50 pounds
- Deadline driven
- Delivery organization
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Multitasking and organization
- Problem-solving abilities
- Cleaning and sanitizing
- Reliability
- Organizational skills
- Active listening
- Compassionate care
- Valid Driver's license
- Clean driving record
- Physical strength
Timeline
Online Shopper Manager
Tom Thumb Grocery
09.2024 - 10.2025
Cashier
Tom Thumb Grocery
01.2023 - 10.2025
Furniture Sales Manager
Big Lots
08.2019 - 09.2022
Truck Unloader
Big Lots
08.2018 - 09.2022
Sales Associate
Big Lots
08.2017 - 07.2019
Team Lead
Tractor Supply
03.2017 - 07.2017
High School Diploma -
Gainesville High School