Mohammad Mahboob
McKinney,TX
Summary
Professional with a proven track record in service management, known for ensuring operational efficiency and exceptional customer satisfaction. Strong focus on team collaboration and achieving results, reliably adapting to changing needs. Skilled in conflict resolution, process improvement, and staff training, with a keen ability to motivate and lead teams toward success.
Overview
6
6
years of professional experience
Work History
Service Supervisor
Tom Thumb Grocery
11.2024 - 12.2025
- Ensured compliance with policies, enhancing operational efficiency and performance.
- Trained staff on customer service protocols, boosting product knowledge and skills.
- Resolved customer issues effectively, increasing overall satisfaction ratings and loyalty.
- Developed team training programs, improving staff skills and service quality.
- Cultivated strong client relationships, addressing needs to promote long-term loyalty.
- Encouraged continuous improvement culture, fostering teamwork and collaborative problem-solving.
Restaurant Manager
Raising Cane's Restaurants
06.2022 - 09.2023
- Ensured compliance with food safety regulations and sanitation standards.
- Trained staff on customer service and food handling safety protocols.
- Improved operational efficiency by developing strategies for customer satisfaction.
- Oversaw hiring, onboarding, training, and evaluating of new employees.
- Resolved customer complaints professionally, maintaining positive guest relationships.
- Conducted team meetings weekly to address performance issues and provide feedback.
Fry Cook and Cashier
Raising Cane's Restaurants
10.2019 - 05.2022
- Ensured food safety compliance during food storage and preparation activities.
- Maintained cleanliness of kitchen equipment, surfaces, utensils, and dishes.
- Provided customer service by addressing inquiries about products and services.
- Processed payments accurately using cash register, managing diverse payment methods.
- Verified cash drawer amounts at shift start, ensuring sufficient change available.
- Issued receipts and processed refunds or changes for customer transactions.
Education
Some College (No Degree) - Electrical Engineering
Collin College
Plano, TXHigh School Diploma -
Richland Collegiate High School
Dallas, TX12.2020
Skills
- Customer Engagement
- Menu Development
- Restaurant Operations Management
- Schedule Coordination
- Staff Management
- Shift Management
- Adaptable
- Organization and Prioritization
- Customer-Oriented
- Staff Development
- Performance Management
- Team Leadership
- Complaint handling
- Service order flow
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit, and automatic debit card transactions with 100% accuracy.
Languages
Urdu
Native/ Bilingual
Timeline
Service Supervisor
Tom Thumb Grocery
11.2024 - 12.2025
Restaurant Manager
Raising Cane's Restaurants
06.2022 - 09.2023
Fry Cook and Cashier
Raising Cane's Restaurants
10.2019 - 05.2022
High School Diploma -
Richland Collegiate High School
Some College (No Degree) - Electrical Engineering
Collin College