Robyn Lynch
Houston
Summary
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
11
11
years of professional experience
Work History
Service Supervisor
Randalls
Houston
10.2025 - Current
- Champion corporate and division customer service programs to meet or exceed division goals.
- Responded to incoming customer calls with professionalism, resolving inquiries and enhancing customer satisfaction.
- Understand all aspects of the customer service center and provide required services to customers.
- Supported Service Operations Manager in executing key operational tasks to enhance service delivery.
- Managed cash register transactions during peak hours, ensuring accurate and efficient service.
- Perform all job duties with honesty, integrity, and adherence to Company policies and procedures.
Team Lead
Gordon Food Service
12.2022 - 04.2025
- Led a team of food service professionals, ensuring the highest standards in cleanliness and safety.
- Supervised daily operations to ensure compliance with health and safety regulations.
- Coordinated inventory management to maintain optimal stock levels and minimize waste.
- Implemented process improvements to enhance efficiency in food service delivery.
- Conducted quality checks on food items to uphold high standards of excellence.
- Fostered strong communication among staff members, promoting a culture of teamwork for seamless operations.
- Managed daily cash handling procedures, ensuring accuracy in financial transactions.
Retail Banker II
Woodforest National Bank
10.2021 - 10.2022
- Analyzed financial products to recommend tailored solutions for clients' needs.
- Enhanced customer satisfaction by delivering personalized banking solutions and exceptional service.
- Managed daily banking operations to ensure compliance with regulations and policies.
- Ensured compliance with regulatory, legal, and ethical requirements to safeguard bank assets.
- Implemented process improvements that enhanced efficiency in account management workflows.
- Achieved high cash handling accuracy through diligent documentation and adherence to compliance standards.
Frontend Manager
Restaurant Depot
12.2017 - 10.2021
- Led front-end operations, optimizing workflow and enhancing customer experience.
- Managed scheduling and staffing to align resources with peak business demands effectively.
- Established performance metrics to track progress and ensure accountability within the team.
- Mentored team members, promoting continuous improvement and collaboration.
- Developed training programs for staff, enhancing service efficiency and product knowledge.
- Implemented inventory management systems, reducing stock discrepancies and improving turnover rates.
Supervisor
Dollar General
05.2017 - 09.2017
- Supervised daily store operations, ensuring efficient workflow and high customer service standards.
- Trained and mentored new staff on company policies and operational procedures, fostering a knowledgeable team.
- Implemented inventory management systems to optimize stock levels and reduce shrinkage.
- Conducted regular performance evaluations, delivering actionable feedback to support employee development.
- Resolved customer inquiries and complaints promptly, contributing to improved satisfaction ratings.
Customer Service Manager
Walmart
03.2015 - 01.2017
- Implemented training programs that elevated staff performance and service delivery standards, contributing to higher customer satisfaction ratings.
- Led customer service team to enhance satisfaction by implementing effective problem resolution strategies, resulting in improved customer retention.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Analyzed customer feedback to identify trends and improve service processes.
- Developed and enforced policies that improved operational efficiency and compliance with company standards.
- Managed team of customer service representatives, fostering positive work environment that encouraged teamwork and collaboration, enhancing overall team morale.
Education
High School Diploma -
Heights
Houston, TXSkills
- Customer engagement
- Cash handling proficiency
- Inventory management
- Return management
- Policy compliance
- Policy enforcement
- Team leadership
- Staff development
- Performance assessment
Timeline
Service Supervisor
Randalls
10.2025 - Current
Team Lead
Gordon Food Service
12.2022 - 04.2025
Retail Banker II
Woodforest National Bank
10.2021 - 10.2022
Frontend Manager
Restaurant Depot
12.2017 - 10.2021
Supervisor
Dollar General
05.2017 - 09.2017
Customer Service Manager
Walmart
03.2015 - 01.2017
High School Diploma -
Heights