Elizabeth Morales
Altamonte Springs,FL
Summary
Driven specialist with a strong focus on customer relations and problem-solving. Known for managing high volumes of client interactions while maintaining attention to detail. Committed to enhancing customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Specialist
JPMorgan Chase
11.2021 - Current
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Managed client accounts, delivering personalized service and resolving inquiries to enhance client relationships.
- Took ownership of customer interactions, demonstrating respect and empathy to strengthen customer trust.
- Manages a high volume of inbound calls (potentially over 100 daily), delivering comprehensive support for financial products
- Collaborated with cross-functional teams to streamline processes and enhance operational efficiency.
- Navigates multiple computer systems with efficiency, demonstrating adaptability and resilience
- Excelled independently and collaboratively, contributing to team goals and fostering a supportive environment.
- Followed all company policies and procedures to deliver quality work.
Sales Associate
ACE Cash Express Inc.
06.2018 - 07.2021
- Maintained knowledge of current promotions and sales to provide informed recommendations.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Conducted inventory checks and managed stock levels to ensure product availability.
- Trained new associates on store policies, procedures, and customer engagement techniques.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed strong rapport with customers and created positive impression of business.
Education
GED -
Seminole State College of Florida
Altamonte Springs, FLSkills
- Documentation management
- Analytical thinking
- Problem-solving
- Attention to detail
- Multitasking
- Customer relations
- Teamwork
Timeline
Specialist
JPMorgan Chase
11.2021 - Current
Sales Associate
ACE Cash Express Inc.
06.2018 - 07.2021
GED -
Seminole State College of Florida