Elizabeth Moreno
Assistant Manager
Phoenix,AZ
Summary
Experienced sales manager with over 6 years of experience in retail. Excellent reputation for solving problems and improving customer satisfaction. History of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods.
Overview
7
7
years of post-secondary education
7
7
years of professional experience
Work History
Assistant Manager
Steve Madden
Phoenix, AZ
06.2017 - Current
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
Store Manager
Heavenly Couture
La Jolla, CA
08.2016 - 06.2017
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Sales Manager
Cathy Jean
San Diego, CA
05.2014 - 01.2016
- Handled all customer relations issues pleasantly, enabling quick resolution and client satisfaction.
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates on product knowledge by using wide variety of training tools.
Education
High School Diploma -
San Diego High School
San Diego, CA 09.2009 - 06.2013
Associate of Arts - Psychology
San Diego Mesa College
San Diego, CA 09.2013 - 02.2017
Skills
Staff Management
Timeline
Assistant Manager
Steve Madden
06.2017 - Current
Store Manager
Heavenly Couture
08.2016 - 06.2017
Sales Manager
Cathy Jean
05.2014 - 01.2016
Associate of Arts - Psychology
San Diego Mesa College
09.2013 - 02.2017
High School Diploma -
San Diego High School
09.2009 - 06.2013
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