Elizabeth Morich
Marlborough,MA
Summary
25 Years of management experience in high-pressure, fast-paced environments Customer-focused with a structured and organized approach Detail-oriented problem solver with strong communication skills
Overview
29
29
years of professional experience
Work History
General Manager
ADESA
02.2024 - 04.2025
- Lead and mentor management and employees to drive success
- Monitor KPIs, develop and implement action plans for improvements
- Oversee accounts receivables, financial performance, and variances
- Identify opportunities for business growth and enhance customer experience
- Conduct monthly profit and loss reviews
Assistant General Manager
ADESA
01.2006 - 12.2022
- Assist GM oversee operations, ensuring smooth and efficient functioning of the business
- Strengthened customer relationships and improved service quality
- Assisted with budget management and expense tracking
- Resolved operational and employee relations challenges
Fleet Lease Manager
ADESA
11.2000 - 01.2006
- Served as the primary contact for major accounts (BMW, Volkswagen, Audi, Fleet Accounts)
- Coordinated the preparation of and reconditioning of vehicles for sale
- Ensure compliance with all contractual agreements and industry regulations
- Contribute to maximizing sales volume and profitability
Account Coordinator
ADESA
04.1998 - 11.2000
- Provided administrative support for Commercial Accounts: VW/Audi, BMW, Volvo, and Hyundai
- Maintained regular communication with clients to ensure their needs are met and address any concerns
- Coordinated sale preparation: titles, transportation, posting and auditing expenses
Marketing Assistant
ADESA
10.1996 - 03.1998
- Managed promotional campaigns, market reports, and communications
- Provided high-level customer service and resolved client concerns
Education
Framingham State University
Skills
- Effective team leadership
- Conflict resolution
- Strategic planning expertise
- Operational streamlining
- Experienced in task prioritization
- Client relationship management
- Communication and Team Collaboration
Timeline
General Manager
ADESA
02.2024 - 04.2025
Assistant General Manager
ADESA
01.2006 - 12.2022
Fleet Lease Manager
ADESA
11.2000 - 01.2006
Account Coordinator
ADESA
04.1998 - 11.2000
Marketing Assistant
ADESA
10.1996 - 03.1998
Framingham State University
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