ELIZABETH MOROVICS
Spokane Valley
Summary
Dynamic Sales/Operation Support Specialist at Nevro with a proven track record in relationship management and problem-solving. Expert in Salesforce and escalation handling, I effectively resolve complex challenges while ensuring compliance and operational efficiency. Recognized for cultivating strong partnerships and delivering high-quality results in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Sales/Operation Support Specialist
Nevro
Spokane Valley
04.2019 - 06.2025
- Works directly with the sales team to troubleshoot and identify common problems, resolve support tickets, and work with internal teams to assist with other field-based needs.
- Cultivates strong, collaborative relationships with sales teams and field territories—including Regional Managers and Area Vice Presidents—to proactively identify and resolve recurring challenges.
- Effectively manages support tickets and partners cross-functionally with departments such as IT, HR, Salesforce Administration, Invoicing, Accounts Receivable, and Commercial & National Contracts to address and fulfill a wide range of field-based operational needs.
- Provided appropriately documented follow-up on all patient interactions to the sales team.
- Consult with other internal Nevro departments when needed to maintain solid clinical outcomes.
- Utilize modality- and equipment-specific technical knowledge to identify and locate equipment parts using technical documentation (including schematics), online databases, web servers or other methods.
- Plan and ship the identified parts to ensure the most timely and economical delivery using knowledge of logistics and shipping methods.
- This includes order entry, communication to the shipping warehouse, follow up communication to the Customer Engineer and developing alternate routing due to weather or other logistics complications.
- Proficient with Salesforce, Jira, Outlook, ADP, Box, and Microsoft Office.
Authorization Specialist/procedure and clinic scheduler
Axis Spine Center
Post Falls
07.2017 - 03.2019
- Coordinate the development, input, and management of essential documentation, ensuring accuracy in creation, efficient data entry, and organized recordkeeping.
- Uphold strict adherence to company policies and maintain full compliance with HIPAA regulations, ensuring patient confidentiality across all Mainstay Medical procedures and interactions.
- Collect and evaluate necessary documentation—including state protocols, clinical records, statutory guidelines, and letters of medical necessity—to ensure accurate and compliant prior authorization submissions.
- Serve as a subject matter expert by regularly partnering with PAS and team members to resolve complex cases, ensuring efficient and compliant outcomes.
Authorization Specialist/Patient Access Specialist
Missoula Bone and Joint Clinic and Surgery Center
Missoula
09.2015 - 07.2017
- Efficiently receive and input prior authorization requests, ensuring timely processing of patient consent forms and medical records to support seamless care access.
- Uphold strict adherence to company policies and maintain full compliance with HIPAA regulations, ensuring patient confidentiality across all Mainstay Medical procedures and interactions.
- Support new hire development as well as provide continued training and mentoring to new PAS team members.
- Effectively prioritize and manage competing tasks and deadlines in high-pressure environments, maintaining composure and delivering consistent, high-quality results.
- Assists in administrative duties when needed.
Education
Some College (No Degree) - Business
Green River Community College
Auburn, WASkills
- Escalation handling
- Relationship management
- Problem solving
- Active listening and communication
- Attention to detail
References
References available upon request.
Accolades Awards
- Awarded many accolades in my time at Nevro for my willingness to help and problem solve.
- Patient Satisfaction Excellence award at our 2022 National Sales Meeting.
Timeline
Sales/Operation Support Specialist
Nevro
04.2019 - 06.2025
Authorization Specialist/procedure and clinic scheduler
Axis Spine Center
07.2017 - 03.2019
Authorization Specialist/Patient Access Specialist
Missoula Bone and Joint Clinic and Surgery Center
09.2015 - 07.2017
Some College (No Degree) - Business
Green River Community College