Benita Martinez-Ortiz
Pensacola,FL
Summary
Dynamic and reliable professional with extensive experience in customer service and cash handling. Proven ability to enhance customer relations and maintain cleanliness standards. Skilled in customer service and inventory management, demonstrating adaptability and a commitment to excellence in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Food and Beverage Cashier
Phillys Cheesesteak
Pensacola, FL
08.2020 - 10.2025
- Processed customer transactions accurately using point-of-sale system.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure compliance with safety standards.
- Assisted in inventory management, tracking stock levels for food and beverage supplies.
- Prepared food items according to established recipes and quality standards.
Sales Associate
The Navy Exchange
Pensacola, FL
08.2014 - 01.2015
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained sales floor organization and merchandise displays for optimal visibility.
- Processed transactions accurately using point-of-sale (POS) systems to ensure efficient service.
- Collaborated with team members to meet daily sales goals through effective communication.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Bookkeeper
Food World
Pensacola, FL
02.1996 - 09.2010
- Reconciled bank statements and maintained accurate financial records.
- Assisted in payroll preparation and employee expense reimbursements.
- Collaborated with team members to streamline bookkeeping processes for efficiency.
- Maintained and processed invoices, deposits, and money logs.
- Posted daily receipts and payments in accordance with corporate protocols.
Education
High School Diploma -
School in Nicaragua
Managua, Nicaragua Skills
- Professionalism and courtesy
- Cleanliness and hygiene
- Patience and empathy
- Cash handling expertise
- Order processing efficiency
- Food safety
- Adaptable and flexible
- Relationship building
- Customer service
- Customer relations
- Reliable and responsible
- Cleaning and sanitizing
- Customer transactions
- Cash handling and management
- Merchandise restocking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Food and Beverage Cashier
Phillys Cheesesteak
08.2020 - 10.2025
Sales Associate
The Navy Exchange
08.2014 - 01.2015
Bookkeeper
Food World
02.1996 - 09.2010
High School Diploma -
School in Nicaragua