Elizabeth Mpi

• Provided casework services to clients, including conducting initial assessments and developing individualized case plans.
• Conducted home visits to assess client needs, evaluate progress toward goals, and document service delivery.
• Assisted clients with job searches, budgeting, parenting skills, housing resources and other social services as needed.
• Maintained accurate records of client information in accordance with agency policies and procedures.
• Developed relationships with local agencies to ensure access to necessary services for clients.
• Participated in weekly team meetings to discuss case management strategies and review progress towards established goals.
• Provided crisis intervention when necessary by responding quickly to urgent requests from clients or referral sources.

• Facilitated discussions and activities to ensure successful outcomes.
• Coordinated with parent to ensure all expectations were met during the facilitation process.
• Provided feedback on team performance, identifying areas for improvement.
• Assessed parent’s needs in order to tailor sessions accordingly.
• Encouraged collaborative problem solving through active listening techniques.
• Maintained records of attendance, participation, and other relevant information.
• Resolved conflicts between participants using effective communication skills.
• Managed logistics including scheduling, room bookings, catering orders..

. Attended CFTM and court hearings as the case requires.

. Transport parent(s) and child(ren) for visits to agency or community visits.

• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Maintained up-to-date knowledge of store merchandise and policies.
• Built relationships with customers to encourage repeat business.
• Organized stockroom shelves according to size, color or style.
• Restocked shelves as needed to ensure sufficient inventory levels.

• Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
• Consulted with staff on resolution of complex service issues.
• Handled child, family team meetings.
• Conducted visitations to families ensuring child’s safety from abuse and neglect.
• Educate families on Safe Sleep for infants.
• Attend court hearings, facilitate meetings between parents and service providers.
• Document events in accordance to DCS policies.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Educated customers on special pricing opportunities and company offerings.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Fielded customer complaints and queries, fast-tracking for problem resolution.
• Upheld quality control policies and procedures to increase customer satisfaction.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Consulted with customers to resolve service and billing issues.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
• Used proven techniques to de-escalate angry customers during telephone interactions.
• Developed strong customer relationships to encourage repeat business.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answered inbound calls, chats and emails to facilitate customer service.
• Improved customer service wait times to mitigate complaints.

• Operated handheld scanners to track merchandise throughout fulfillment process.
• Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
• Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
• Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
• Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
• Adhered closely to safety procedures in daily operations and reported hazards or accidents to management.
• Fulfilled orders quickly to accomplish challenging daily objectives.
• Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
• Organized and stored items in warehouse using pallet jacks and hand trucks.
• Reported damaged products or safety hazards to immediate supervisor.
• Worked additional hours and shifts to meet tight deadlines during peak periods.
• Followed SOP procedures to prevent mix ups and damages during order fulfillment process.

• Built and enhanced relationships with parents to boost revenue.
• Managed organizational budget and finances.
• Maintained students records and information in school’s database.
• Oversaw business operations by daily production meetings, reviewed lesson notes, creating educational support programme for struggling students and creation of feeding plans for picky eaters.
• Identified parents'/ students’ individual needs by asking open-ended questions and gathering information on educational needs.
• Developed business objectives and strategies to define goals and methods for achievement.
• Hired, supervised and mentored staff of 22 talented employees.
• Set pricing structures according to market analytics and emerging trends.
• Kept building areas organized and functional to promote business productivity and deliver professional appeal to parents and students.
• Prepared weekly schedules to verify proper floor coverage within term guidelines.
• Tracked and measured success by student’s growth mentally, emotionally and physically.
• Delivered presentations on PTA meetings.
• Consulted educational outfits on trainings for the teachers and implemented innovative teaching techniques with successful results such as the educational support programme.