Elizabeth M. Steensland
Sammamish,WA
Summary
Compassionate Patient Representative experienced in managing patient interactions and resolving concerns. Improved patient satisfaction through attentive service and effective communication between healthcare providers and patients. Streamlined front office operations, enhancing overall efficiency while delivering positive customer experiences.
Overview
28
28
years of professional experience
Work History
Patient Care Coordinator
Swedish Pediatrics
Redmond, WA
06.2015 - Current
- Coordinated and scheduled patient care needs, collaborating closely with families for follow-up to ensure optimal health outcomes. Work directly with insurance companies, advocating on patients’ behalf and assisting them in seeking maximum benefits and corporate reimbursements.
- Trained new Patient Care Coordinators, managed office supply inventory, and updated daily operational boards.
- Coordinated pediatric appointments, referrals, and follow-up care for Swedish Pediatrics families.
- Scheduled visits and managed calendar changes using clinic scheduling systems.
- Collected patient information and updated records in EHR systems.
Administrative Assistant
Group Health Home Care and Hospice
Seattle, WA
01.1999 - 01.2005
- Assisted healthcare team with daily schedules and answered patient phone calls to ensure efficient operations.
- Maintained communication between patients and staff, and ordered medical equipment to support patient care.
- Sorted and distributed internal mail efficiently across departments. Routed incoming faxes to the appropriate department. Covered receptionist breaks including answering multi-line phones. Entered sensitive patient information into electronic records.
Education
Medical Secretary Degree -
PIMA Medical Institute
Seattle, WashingtonSkills
- Electronic Health Records
- Patient Record Management
- Medical terminology experience
- Clear communication
- Strong organizational and interpersonal skills
- Independent correspondence writing
- Appointment management
- Patient flow management
- Proficient and Epic
- Patient advocacy
- Conflict resolution
- Goal setting
- Critical thinking skills
- Cross-functional teamwork
- Creative problem solving
- Policy compliance
- Inventory management
- Process improvements
- Follow-up care
- Calm under pressure
- Dependable and responsible
- Data entry
- Interpersonal communication
- Time management
- Clerical support
- MS office
- PPE use
- fax and copier operation
- Teamwork and collaboration
- Microsoft Word
Timeline
Patient Care Coordinator
Swedish Pediatrics
06.2015 - Current
Administrative Assistant
Group Health Home Care and Hospice
01.1999 - 01.2005
Medical Secretary Degree -
PIMA Medical Institute