Elizabeth Mueller
Manageer
Warrenton, Va
Overview
20
20
years of professional experience
Work History
District Manager
PacSun-Pacific Sunwear
02.2015 - 09.2021
- Built positive and productive relationships with store and field leadership.
- Supervised 18 locations to enforce high-quality standards of operation.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Optimized in-store merchandising, brand presentation and inventory availability and focus.
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Drove sales for 18 stores in district, generating $18 Million in annual volume.
Store Manager
PacSun-Pacific Sunwear
St. Louis, MO
08.2012 - 02.2015
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
Retail Store Sales Manager
Perfumania Holdings
St. Louis, MO
08.2009 - 08.2012
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed day-to-day staffing and handled scheduling for all store employees.
Retail Store Manager
Marine Corps Community Services Retail
Marine Corps Base Camp Pendleton , CA
09.2000 - 10.2008
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Completed routine store inventories.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Education
Associate of Science - Business Management
Saddleback College
Mission Viejo, CA05.2002
High School Diploma -
University High School
Irvine, CA06.2000
Skills
- Staff recruiting
- Consulting
- Staff Management
- Business planning
- Project Management
- Operations management
- Vendor management
- Leadership skills
- Sales and marketing
- Creative merchandising
- Business administration
- Business Development
Timeline
District Manager
PacSun-Pacific Sunwear
02.2015 - 09.2021
Store Manager
PacSun-Pacific Sunwear
08.2012 - 02.2015
Retail Store Sales Manager
Perfumania Holdings
08.2009 - 08.2012
Retail Store Manager
Marine Corps Community Services Retail
09.2000 - 10.2008
Associate of Science - Business Management
Saddleback College
High School Diploma -
University High School