Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Mullen

Guernsey,IA

Summary

I am a working mom of 5 great kids. I am a responsible and dependable employee. I am a great multi-tasker and scheduler.

I am a hardworking and reliable employee with strong ability in detail and instruction. Offering great customer service. Highly organized, proactive and punctual with team-oriented mentality.

Overview

19
19
years of professional experience

Work History

Airline Customer Service Agent

Envoy Air
Des Moines, IA
10.2018 - Current
  • Assisted customers with ticket purchases, trip planning, pricing and scheduling.
  • Managed gate, ramp and cabin services for each flight.
  • Greeted passengers and provided boarding instructions.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Cashier

Ladora Stora
Ladera , IA
05.2005 - 05.2009
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Received payments for product sales and issued receipts.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
  • Helped customers find specific products, answered questions and offered product advice.
  • Resolved issues with cash registers, card scanners and printers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.

Education

High School Diploma -

HLV High School
Victor, IA
05.1997

Skills

  • Telephone reception
  • Upselling proficiency
  • Travel sales
  • Travel reservations
  • Friendly, positive attitude
  • Phone etiquette
  • Reliable and trustworthy
  • Problem resolution
  • PPE use
  • Customer service
  • People skills
  • Working collaboratively
  • Organization

Timeline

Airline Customer Service Agent

Envoy Air
10.2018 - Current

Cashier

Ladora Stora
05.2005 - 05.2009

High School Diploma -

HLV High School

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Elizabeth Mullen