Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ELIZABETH MULLIN

Nashua,NH

Summary

Dynamic customer service professional with a strong track record in remote contact center operations. Skilled in building client rapport and resolving issues efficiently to maintain high levels of satisfaction. Adaptable and focused on contributing to company success through effective communication and problem-solving. Passionate about leveraging experience to enhance customer relationships and business growth.

Overview

23
23
years of professional experience

Work History

Contact Center Representative

Audio Nova
Remote Agent, NH
02.2023 - Current
  • Managed customer inquiries with professionalism and provided knowledgeable assistance through remote call management systems.
  • Updated client accounts accurately within databases, ensuring data integrity.
  • Proactively identified customer needs to recommend suitable products and services.

Home Health Aide

Home Instead Seniors Care
Daytona Beach, FL
05.2016 - 02.2023
  • Provided reliable companionship and monitored client health, ensuring timely reporting of any changes.
  • Maintained strict confidentiality of patient data in compliance with HIPAA.
  • Efficiently organized transportation for clients to appointments and events.

GIS Technician

Boston Water and Sewer Commission
Boston, MA
09.2002 - 02.2016
  • Updated CAD drawings and generated precise digital maps using ArcGIS, ensuring data accuracy.
  • Coordinated with departments to maintain system data integrity
  • Produced map products for organizational use.

Education

Bachelor of Arts - English Literature

University of Massachusetts
Boston, MA
05-2001

Skills

  • Customer service
  • Call management
  • Data entry
  • Complaint resolution
  • Product recommendation
  • Health information management
  • Analytical skills
  • Self-motivation
  • Compassionate communication
  • Teamwork and collaboration
  • Confidentiality compliance
  • Problem solving

References

References available upon request.

Timeline

Contact Center Representative

Audio Nova
02.2023 - Current

Home Health Aide

Home Instead Seniors Care
05.2016 - 02.2023

GIS Technician

Boston Water and Sewer Commission
09.2002 - 02.2016

Bachelor of Arts - English Literature

University of Massachusetts

Similar Profiles

CREATE PROFILE