Elizabeth Munoz
Charlotte,North Carolina
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Social Media Account Manager
Jamaica Coast Catering
08.2021 - Current
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
Cashier
El Torero Mexican Restaurant
08.2018 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Customer Service Representative
Home Depot
05.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
No Degree - Communication Studies
University of North Carolina At Charlotte
Charlotte, NC05.2024
Skills
- Customer Relations
- Active Listening
- Managing Multiple Tasks
- Time Management Skills
Timeline
Social Media Account Manager
Jamaica Coast Catering
08.2021 - Current
Customer Service Representative
Home Depot
05.2021 - 10.2022
Cashier
El Torero Mexican Restaurant
08.2018 - Current
No Degree - Communication Studies
University of North Carolina At Charlotte
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