Elizabeth Munoz
Allergy Partners of the Central Coast
Nipomo,CA
1
Language
6
years of professional experience
I am a Dedicated and skilled business professional with administration training development through retail operations, patient service representative, and sales in medical services and products. I am very diligent worker and do my best to coordinate with other colleagues and update my work skills, master current trends in technology.
Work History
Patient Service Representative
2 Years- Help patients continue services as an establish and enroll referred patients with our practice.
- Track referrals, volume, and workload metrics to reach service goals.
- Managed patient scheduling and appointment confirmations to optimize clinic efficiency.
- Monitored monthly insurance eligibility and authorization status for assigned active patients.
- Review and ensure all authorizations are current and on file before service.
- Collaborate closely with reimbursement, PA coordination, pharmacy operations, and data entry teams to keep cases moving forward.
- Document vital information in patients charts, provider, and internal communication accurately in systems of records.
- Coordinated communication between patients and medical staff to ensure seamless care delivery.
- Assisted patients with insurance verification, coverage changes and explained cove, rage options clearly.
- Coordinated communication between patients and medical staff to ensure seamless care delivery.
- Processed patient inquiries via phone and email, resolving issues promptly and professionally.
Medical Sales Representative (remote)
3 Years 8 Months- Communication tools: Zoom, Microsoft, Salesforce, Teams, Google Meet,
- Distributed team, async communication, self-managed, self motivated and virtual collaboration.
- work efficiently from anywhere.
- Collaborated with marketing teams to implement strategies, boosting market share and customer engagement.
- Exceeded sales targets by managing a diverse territory of healthcare avenues and delivering tailored products and service solutions.
- Built lasting relationships with healthcare professionals, driving product adoption and satisfaction.
- Provided training on medical products and services to ensure compliance and effective usage.
- Document all patient, provider, and internal communication accurately in systems of record.
- Monitor monthly insurance eligibility and authorization status for new patients and established.
Education
Associate of Science - Health Sciences
Skills
Customer service
medical sales experience
HIPAA compliance
Insurance verification
Insurance verifying
building relationships with patients
Support care teams through accurate documentation and proactive communication
Languages
Spanish
Full Professional
Timeline
Patient Service Representative
Allergy Partners of the Central Coast
08.2024 - CurrentRead More
Medical Sales Representative (remote)
Medzed
07.2020 - 03.2024Read More
Reedley College
Associate of Science from Health Sciences
Read More