Elizabeth Murphy
Summary
Efficient Customer Service Agent with 15 + years experience serving clients and 8+ years in Sales.
Overview
12
12
years of professional experience
Work History
Customer Service Agent/Tech Support
Alorica
2023.01 - Current
- Open and close accounts
- Troubleshoot computer and app issues
- Unlock accounts/ password resets
- Assist with general info
- Make orders/ make cases
Driver
Citipups
2020.05 - 2022.12
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Sales Agent
Communication Solutions LLC
2016.12 - 2020.04
- Computer work /Answer phones
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Achieved top performer status within the company due to consistent high sales numbers.
Money/Summer Maintenance
Carl Junction Schools
2012.08 - 2016.11
- Computer adding Money to Accounts
- Painting
- Changing light bulbs
- Waxing Floors
Education
High School Diploma -
Carl Junction High School
Carl Junction, MO05.1998
Skills
- Customer Service
- Problem Resolution
- Call center experience
- Empathetic and genuine
- Customer Complaint Resolution
- Inbound Call Management
- Billing Inquiries
Timeline
Customer Service Agent/Tech Support
Alorica
2023.01 - Current
Driver
Citipups
2020.05 - 2022.12
Sales Agent
Communication Solutions LLC
2016.12 - 2020.04
Money/Summer Maintenance
Carl Junction Schools
2012.08 - 2016.11
High School Diploma -
Carl Junction High School