Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Murphy

Summary

Efficient Customer Service Agent with 15 + years experience serving clients and 8+ years in Sales.

Overview

12
12
years of professional experience

Work History

Customer Service Agent/Tech Support

Alorica
01.2023 - Current
  • Open and close accounts
  • Troubleshoot computer and app issues
  • Unlock accounts/ password resets
  • Assist with general info
  • Make orders/ make cases






Driver

Citipups
05.2020 - 12.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

Sales Agent

Communication Solutions LLC
12.2016 - 04.2020
  • Computer work /Answer phones
  • Assisted call-in customers with questions and orders.
  • Increased sales and customer satisfaction through personalized servicing.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Achieved top performer status within the company due to consistent high sales numbers.

Money/Summer Maintenance

Carl Junction Schools
08.2012 - 11.2016
  • Computer adding Money to Accounts
  • Painting
  • Changing light bulbs
  • Waxing Floors

Education

High School Diploma -

Carl Junction High School
Carl Junction, MO
05.1998

Skills

  • Customer Service
  • Problem Resolution
  • Call center experience
  • Empathetic and genuine
  • Customer Complaint Resolution
  • Inbound Call Management
  • Billing Inquiries

Timeline

Customer Service Agent/Tech Support

Alorica
01.2023 - Current

Driver

Citipups
05.2020 - 12.2022

Sales Agent

Communication Solutions LLC
12.2016 - 04.2020

Money/Summer Maintenance

Carl Junction Schools
08.2012 - 11.2016

High School Diploma -

Carl Junction High School

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Elizabeth Murphy