Elizabeth Navarro
Fresno,CA
Summary
Dynamic and results-oriented professional at Delta Dental of California (Smile, California), enhancing community engagement and fostering customer relationships. Excelled in bilingual presentations and data-driven strategy improvements. Skilled in community outreach and relationship building, with a strong work ethic and exceptional time management abilities.
Overview
7
7
years of professional experience
Work History
Member Outreach Representative (Smile, California)
Delta Dental Of California
Rancho Cordova, CA
01.2019 - 05.2024
- Conducted presentations to educate the Medi-Cal Members on the importance of our mission and Medi-Cal Dental services available.
- Increased community engagement by participating in outreach events and answering questions in regard to Medi-Cal Dental and the Smile, California campaign.
- Organized networking opportunities between key stakeholders within the community to facilitate collaboration.
- Maintained database of contacts for ongoing communication, maintaining relationships and open communication for collaborations or events.
- Collaborated with internal departments to ensure cohesive messaging across all outreach materials and initiatives.
- Trained new team members on best practices for effective communication and relationship-building during outreach events.
- Gathered feedback from community members to better understand their needs and priorities for future promotions.
- Evaluated success of outreach initiatives using data-driven metrics, enabling continuous improvement in strategy execution.
- Developed relationships with local organizations for collaborative initiatives, strengthening community ties.
- Improved communication strategies by distributing informational materials about organization''s programs and services.
- Provided bilingual presentation for both Medi-Cal Member or agencies wanting to learn more about Smile, California and the Medi-Cal Dental benefits.
Receptionist
Sam Akande DDS
Fresno, CA
08.2017 - 01.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted with onboarding new clients and securing paperwork completion.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Sorted, received and corresponded to workers compensation cases and insurance complaints.
Education
Certificate - Dental Assisting
UEI College - Fresno
Fresno, CA10.2013
Deploma -
Herbert Hoover High School
Fresno, CA06.2012
Skills
- Community Engagement
- Bilingual (Spanish)
- Customer Relationship Building
- Email Etiquette
- Customer Service
- Attention to Detail
- Team Collaboration
- Active Listening
- Relationship Building
- Data Entry
- Documentation (Data Entry)
- Presentation abilities
- Strong Work Ethic
- Time Management
- Materials Distribution
- Community Outreach
Timeline
Member Outreach Representative (Smile, California)
Delta Dental Of California
01.2019 - 05.2024
Receptionist
Sam Akande DDS
08.2017 - 01.2019
Certificate - Dental Assisting
UEI College - Fresno
Deploma -
Herbert Hoover High School