Elizabeth Ndichu
Puyallup,WA
Summary
High-performing Customer Service Representative with extensive experience providing exceptional service and support in fast-paced environment. Skilled in resolving customer issues, providing Product advice and cross-selling products. Strong communicator and problem-solver committed to helping customers achieve their goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Student Recruiter & Project Manager
Obuda University
12.2023 - Current
- Spearheaded International Student Recruitment for Obuda University
- Launched Obuda University's student recruitment efforts across Kenya, Nigeria, and Ghana
- I spearheaded the development and implementation of tailored recruitment strategies for each market, resulting in a significant surge in applications from these regions
- Owned the Student Recruitment Journey
- From initial outreach and lead generation to application support and enrollment, I managed the entire process, ensuring a smooth and successful experience for prospective students
- Digital Marketing Champion
- I leveraged my expertise in digital marketing to utilize social media platforms and targeted online campaigns
- This effectively raised awareness of Obuda University's programs among African students
- Obuda University Advocate at Recruitment Events
- I spearheaded the organization of and actively participated in virtual and in-person career and university fairs
- Visa Application Guru
- I streamlined the visa application process by providing guidance and support to prospective students, particularly those from Kenya
- This ensured they met all visa requirements, facilitating a seamless transition to Obuda University
- Building Strong Partnerships in Africa
- I cultivated and maintained positive relationships with educational institutions and partners across Africa
- By fostering this strong network, I yielded a robust pipeline of qualified applicants
- Exceeding Recruitment Goals
- My comprehensive strategies and dedication significantly contributed to exceeding student enrollment targets for the quarter
- This success effectively established Obuda University as a leading choice for international students, particularly in the Kenyan market
- Supported hiring process by scheduling interviews, conducting reference checks and completing various paperwork.
- Evaluated potential recruitment markets and identified new opportunities for reaching out to diverse student populations.
- Increased the overall number of enrolled students through targeted outreach efforts and personalized followups.
- Evaluated the effectiveness of various recruitment strategies, making necessary adjustments to improve results over time.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
Sales Coordinator
Intellicom East Africa Limited
02.2009 - 11.2023
- Successfully identified and secured new business opportunities, resulting in a 25% increase in client base across Africa
- Developed and maintained positive relationships with key clients and partners expanding to the African market
- Managed Library installation projects from inception to completion, ensuring efficient delivery and client satisfaction
- Created and implemented effective marketing strategies to promote company services
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
Education
Bachelor of Arts - International Relations
United States International University- Africa (USIU-A)
01.2011
Skills
- Digital Marketing
- Business Development
- Customer Relationship Management
- Event Planning & Management
Leadership Qualities
Excellent Communication
Problem-Solving
- Data entry proficiency
- Complaint Handling
- Client Confidentiality
- Sales proficiency
Attention to Detail
Goal-Oriented
Certification
- Brand management -University of london-Online .
Jan 11,2023
- Digital marketing and Ecommerce -Google-Online.
Dec 29, 2023.
- Talent Acquisition- HRCI- Online.
Jul 19,2024.
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Student Recruiter & Project Manager
Obuda University
12.2023 - Current
Sales Coordinator
Intellicom East Africa Limited
02.2009 - 11.2023
Bachelor of Arts - International Relations
United States International University- Africa (USIU-A)
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