Elizabeth Neal
Liverpool,NY
Summary
Driven professional with a strong desire to help others. Possesses excellent communication and problem-solving skills with a commitment to providing the highest level of care. Especially skilled in conflict resolution, risk assessment, and crisis intervention.
Overview
26
26
years of professional experience
Work History
Mobile Crisis Therapist
Liberty Resources
01.2018 - Current
- Provided telephonic and in-person crisis responses to adults and youth.
- Evaluated client's mental condition through interviews, observation or assessments.
- Conducted clinical assessments to individuals in crisis to evaluate their current situation and to develop appropriate therapeutic interventions.
- Assisted clients in developing coping strategies for managing stress.
- Provided effective emotional support, guidance, and counseling to individuals in crisis.
- Facilitated referrals to other professionals or organizations as necessary.
- Supervised and mentored a student in the Syracuse University School of Social Work.
Program Supervisor
Liberty Resources
10.2016 - 03.2023
- Organized and facilitated workshops, meetings, training sessions, and outreach.
- Supervised and evaluated the work of staff to ensure that the program deliverables were met.
- Managed databases containing participant information and program metrics.
- Assessed client needs through interviews, surveys, focus groups and other methods to develop appropriate intervention strategies.
- Monitored progress of projects and provided guidance to team members.
- Identified areas of improvement to ensure program goals were met in a timely manner and were in compliance with the federal and state kinship caregiver grant.
- Facilitated meetings between stakeholders to discuss project updates and status changes.
- Utilized problem-solving techniques to resolve conflicts within the team environment.
- Coordinated communication between staff, clients, and other stakeholders to facilitate successful program outcomes.
- Facilitated partnerships with community organizations to increase program reach and effectiveness.
- Provided direct service and support to individuals and clients such as handling referrals for child advocacy issues, conducting needs evaluations, and resolving complaints.
- Assisted with recruiting efforts by interviewing prospective candidates and making hiring recommendations.
- Participated in determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
- Monitored progress of projects, identified areas for improvement, and implemented corrective action plans.
- Analyzed data sets from surveys and focus groups to develop quarterly reports outlining findings.
- Established relationships with key partners in order to secure additional funding sources or resources for the program.
Placement Diversion Program Therapist
Liberty Resources
10.2012 - 10.2016
- Provided therapeutic interventions during individual and family sessions with the goal of preventing the removal of children from their home to foster care or detention centers.
- Delivered specialized therapy interventions in alignment with the treatment plan.
- Assisted in developing family support systems through psychoeducation.
- Coached clients on communication skills such as active listening, problem solving, and conflict resolution.
- Provided crisis intervention services including de-escalation techniques and safety planning.
- Implemented behavior modification strategies to help clients manage their symptoms more effectively.
- Received regular clinical supervision to discuss case management strategies and best practices.
Home and School-based Therapist
Community Counseling Center
05.2011 - 10.2012
- Implemented effective therapeutic interventions during individual and group sessions within the home, school or clinic.
- Conducted intakes including diagnosing per the DSM manual.
- Assisted clients in resolving interpersonal and family issues.
- Demonstrated excellent communication skills when interacting with patients, families, colleagues and external agencies.
- Provided psychoeducation and crisis intervention to clients.
Residential Therapist
Parmadale
09.1997 - 03.1999
- Collaborated with medical staff, social workers, and direct services staff involved in the client's rehabilitation process.
- Provided crisis intervention services to address acute mental health concerns within this residential placement.
- Supported clients transitioning from residential care back into the community.
- Created and implemented individualized treatment plans for developmentally disabled youth ages 10-18.
- Collaborated with multidisciplinary teams including psychiatrists, social workers, case managers, school counselors, and probation officers.
- Supervised direct service staff during partial-hospitalization programming.
- Assisted clients in developing strategies to cope with the challenges of their disability.
Education
Master of Science - Children And Families
Case Western Reserve University
Cleveland, OH05.1997
Bachelor of Arts - Psychology
University At Buffalo
Buffalo, NY05.1995
High School Diploma -
Fayetteville-Manlius High School
Manlius, NY06.1990
Skills
- Home, school, and clinic-based treatment
- Individual and Family Therapy
- Support Groups
- Program Management
- Program Evaluation
- Process Improvement
- Case Management
- Clinical Supervision
- Relationship Management
Timeline
Mobile Crisis Therapist
Liberty Resources
01.2018 - Current
Program Supervisor
Liberty Resources
10.2016 - 03.2023
Placement Diversion Program Therapist
Liberty Resources
10.2012 - 10.2016
Home and School-based Therapist
Community Counseling Center
05.2011 - 10.2012
Residential Therapist
Parmadale
09.1997 - 03.1999
Master of Science - Children And Families
Case Western Reserve University
Bachelor of Arts - Psychology
University At Buffalo
High School Diploma -
Fayetteville-Manlius High School
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