Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
72

Elizabeth Nell

Customer Service Representative
Sanger,CA

Summary

Dynamic professional with a proven track record at Belmont Nursery, where I led a team to double retail revenue. Skilled in operations oversight and customer service, I excel in building relationships and implementing process improvements. My adaptability and critical thinking drive success in fast-paced environments, ensuring compliance and enhancing customer satisfaction.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Fresbid Liquidation
Fresno, CA
02.2022 - Current
  • Resolved complex customer issues by collaborating with departments to achieve solutions.
  • Maintained professionalism while managing difficult customer interactions.
  • Developed strong relationships through personalized assistance and follow-up calls.
  • Identified upselling opportunities based on customer needs during service interactions.
  • Implemented innovative methods to streamline customer service processes.
  • Tracked orders to ensure timely delivery and accurate billing procedures.
  • Maintained detailed records of customer interactions for reference and analysis.
  • Promoted high customer satisfaction ratings by resolving complaints efficiently.

Owner

LittleBirdy Ecommerce Store
Sanger, CA
01.2022 - 12.2023
  • Ensured compliance with local, state, and federal regulations governing business operations.
  • Reviewed legal documents to confirm adherence to applicable laws.
  • Identified growth opportunities to facilitate expansion and diversification.
  • Analyzed industry trends to inform competitive strategy development.
  • Created marketing campaigns targeting new customer acquisition.
  • Negotiated vendor contracts to optimize product pricing, enhancing profit margins.
  • Monitored inventory levels and coordinated timely orders for merchandise.
  • Implemented strategic initiatives that increased revenue and penetrated new markets.

Retail Manager

Belmont Nursery
Fresno, CA
03.2019 - 10.2021
  • Achieved Advanced certification in California Certified nursery professional within the first year of employment
  • Developed and implemented new customer service policy with staff
  • Educated staff on a weekly basis on new products
  • Expanded inventory lines in hard goods
  • Formulated SOP's for everyday retail tasks
  • Implemented technology to improve productivity
  • Composed staff schedules
  • I lead a team that took the Retail department from $3 million to a $6 million in a year.

General Office Manager

Ecotech Energy Services
Sheridan, Wy
10.2008 - 12.2013
  • Fielded questions from staff, customers, and vendors using phone and email
  • Drove business processes to deliver operational consistency resulting in optimal productivity and efficiency
  • Liaised with HR to assess, investigate, and resolve employee issues
  • Improved operations by implementing procedural changes
  • Kept facility in compliance with environmental, health and security standards with constant oversight
  • Organized supplies based on expected demands and specific department requirements
  • Managed more than 32 clerical and administrative personnel

Landscape Manager

Blue Barn Land and Cattle
Haviland, Ks
05.2001 - 07.2008
  • Extended equipment life and minimized delays with regular maintenance
  • Troubleshoot problems and developed successful solutions
  • Prepared and finished landscapes for wedding event
  • Assisted and was part of planning of projects
  • Kept lawns, gardens and flower beds healthy and thriving with climate-specific care.

Education

Advanced Certified California Nursery Professional -

Skills

  • Employee scheduling and inventory management
  • Merchandising strategy and pricing
  • Operations oversight and process improvement
  • Customer service and complaint resolution
  • Upselling techniques and sales closing
  • Team collaboration and development
  • Regulatory compliance and vendor negotiation
  • Effective communication and relationship building
  • Critical thinking and problem solving
  • Adaptability and flexibility in multitasking
  • Office equipment proficiency and administrative support
  • Empathy, patience, and conflict mediation
  • Quality control and shipping logistics
  • Research skills and cultural awareness

Affiliations

Love gardening,sewing, crochet and all kinds of other crafts

Timeline

Customer Service Representative

Fresbid Liquidation
02.2022 - Current

Owner

LittleBirdy Ecommerce Store
01.2022 - 12.2023

Retail Manager

Belmont Nursery
03.2019 - 10.2021

General Office Manager

Ecotech Energy Services
10.2008 - 12.2013

Landscape Manager

Blue Barn Land and Cattle
05.2001 - 07.2008

Advanced Certified California Nursery Professional -

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Elizabeth NellCustomer Service Representative