Elizabeth Nelson

• Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
• Set, enforced, and optimized internal policies to maintain responsiveness to demands.

• Table Management (TM) team supported daily operations and maintenance of the Ensemble Billing Reference tables which included 24/7 On-Call support.
  

MAIN RESPONSIBILITIES

• Utilized Sprint’s Customer Billing Services System (Teletrax) to review and approve all reference table requests.
• Scripted/Loaded various pricing and billing related data into the Production Environment through Oracle.
• Created and executed Oracle SQL queries for reference table validations.
• Worked with various business owners regarding functionality questions and assisted with testing requirements for new functionality.
• Partnered with Senior Leadership to ensure all new marketing initiatives were launched into production on time.
• Evaluated current processes to develop improvement plans.
• Met with several audit teams including, KPMG, Deloitte, PWC and internal T-Mobile
  auditors to provide evidence and support for SOX Controls.
• Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues (ADL Process).
• Produced detailed and relevant end of month reports for use in making business decisions and to determine trends.
• Managed and assisted in determining priorities and escalations.
• Communicated and enforced Reference Table related freezes.
• Created new Teletrax Users, Tables, Approval Profiles and Modules.
• Created M&P's and comprehensive solutions for reference table processes.
  

Researched and resolved billing discrepancies to enable accurate billing.

• Maintained strict confidentiality with all personal data as per company guidelines.
• Functioned as key point of contact for billing data integrity matters for various internal departments.
• Worked with multiple departments to check proper billing information.
• Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.