Elizabeth Neveu
Red Oak,TX
Summary
Results-driven Service Coordinator with expertise in technician scheduling, service requests, and customer communication. Proven ability to enhance service delivery and manage records efficiently.
Overview
12
12
years of professional experience
Work History
Service Coordinator
Mi-Jack Products
Mesquite, Texas
05.2021 - Current
- Coordinated service requests for equipment maintenance and repair to ensure timely resolutions.
- Managed technician scheduling to enhance service delivery effectiveness.
- Communicated with customers to address inquiries and provide timely updates.
- Followed up with technicians and managers to relay status updates and facilitate service completion.
- Collaborated with sales teams to support customer satisfaction initiatives.
- Managed multiple systems and databases to streamline information retrieval and record updates.
- Prepared monthly reports summarizing current service activities.
Installation Service Coordinator
American Standard Brands
Dallas, Texas
12.2018 - 07.2021
- Coordinated installation services with clients to ensure customer satisfaction.
- Communicated with clients to confirm service details and expectations.
- Resolved any issues related to the installation process in a timely manner.
- Organized and maintained records of service requests, installations, and scheduling.
- Collaborated with sales teams to ensure accurate order processing.
Purchase Manager
Complete Supply
Carrollton, Texas
06.2014 - 12.2018
- Negotiated with suppliers to obtain the best possible pricing, payment terms and delivery times.
- Cultivated supplier relationships, ensuring on-time delivery of materials aligned with production schedules.
- Analyzed inventory levels to optimize stock levels, minimizing holding costs and preventing stockouts.
- Monitored stock levels and identified purchasing needs.
- Collaborated with cross-functional teams to forecast purchasing needs accurately.
- Maintained accurate records of all purchase orders, invoices and contracts.
- Coordinated interdepartmental communication to enhance visibility on product availability and delivery timelines.
Education
High School Diploma -
Sam Houston High School
Arlington05-2007
Skills
- Service coordination
- Technician scheduling
- Project management
- Customer communication
- Status updates
- Order management
- Service invoicing
- Customer follow-up
- Payment reconciliation
- Records management
- Data entry
- Cash management
- Customer follow-up
- Customer follow-up
Timeline
Service Coordinator
Mi-Jack Products
05.2021 - Current
Installation Service Coordinator
American Standard Brands
12.2018 - 07.2021
Purchase Manager
Complete Supply
06.2014 - 12.2018
High School Diploma -
Sam Houston High School