Elizabeth Nichols
Georgetown
Summary
Dynamic Assistant General Manager with a proven track record in customer service and conflict resolution. Skilled in operational efficiency and team leadership, driving improvements that enhance service quality and customer satisfaction. Proactive leader with a strong focus on problem solving and service improvement. Experienced in conflict resolution and motivating teams to exceed service standards. Ready to leverage skills to enhance operational performance and customer satisfaction. Enthusiastic assistant manager offers several years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about operations and best practices to maintain effective operational output. Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Wendys Resturant
Georgetown
12.2021 - Current
- Assisted in managing daily restaurant operations and staff schedules.
- Trained new employees on customer service and food safety standards.
- Oversaw inventory management and ensured proper stock levels.
- Implemented operational procedures to improve service efficiency and quality.
- Handled customer inquiries and resolved issues promptly and effectively.
- Monitored compliance with health regulations and company policies consistently.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Motivated and led team members to work together to achieve targets.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Prepared weekly schedules for staff members based on their availability.
- Monitored inventory levels and placed orders for new stock as needed.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Identified opportunities for cost savings and operational efficiency improvements.
- Analyzed sales data to identify trends and opportunities for growth.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
Education
High School Diploma -
Boyd County High School
Ashland, KY05-2008
Skills
- Inventory management
- Customer service
- Team leadership
- Conflict resolution
- Problem solving
- Attention to detail
- Time management
- Food safety and sanitation
- Operations management
- Staff management
Accomplishments
I won assistant general manager of the year for Wendys, two years in a row.
Certification
- Food safety, serve safe
Affiliations
- I enjoy gardening and spending time with my family
Languages
English
Professional
Timeline
Assistant General Manager
Wendys Resturant
12.2021 - Current
High School Diploma -
Boyd County High School
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