ELIZABETH NICOLETTI
Tampa
Summary
Community Coordinator with a strong track record in enhancing member engagement through strategic campaigns and educational initiatives. Expertise in collaborating with cross-functional teams to drive community growth and optimize user experiences on digital platforms.
Overview
21
21
years of professional experience
Work History
Community Coordinator
EC-Council
Tampa
06.2025 - 07.2026
- Managed and grew a global cybersecurity community by driving engagement through campaigns, events, and educational initiatives.
- Created and published newsletters, announcements, trivia, and interactive content to increase member participation and retention.
- Coordinated onboarding processes, reviewed access requests, and ensured a smooth user experience across the community platform.
- Collaborated with leadership, marketing, and design teams to launch cybersecurity initiatives and community programs.
- Organized and supported the EC-Council Partner Summit 2025, contributing to event planning, coordination, participation and execution.
- Assisted with logistics, speaker coordination, and attendee engagement for the CISO Summit at Hacker Halted 2025 (Atlanta, GA).
- Managed platform operations including space creation, content structuring, and feature optimization.
- Led engagement initiatives such as scholarship programs, raffles, and challenges to boost community participation.
Insurance & Treatment Coordinator
Tersa Oral & Facial Surgery
Lutz
09.2024 - 06.2025
- Coordinated patient scheduling, insurance verification, and treatment planning.
- Ensured accurate billing and efficient follow-ups with insurance providers.
- Assisted patients in understanding treatment options and financial responsibilities.
Front Desk Administrator
Westchase Physical Therapy & Wellness
Tampa
01.2022 - 08.2024
- Managed front desk operations, scheduling, and patient intake.
- Maintained insurance records and verified coverage to ensure accurate billing.
- Improved patient experience through efficient communication and service.
- Assisted Spanish-speaking patients with treatment onboarding by providing interpretation services and facilitating effective communication with physical therapy professionals.
Administrative Assistant / Sales Associate
Obesity Control Center
Coronado
01.2017 - 01.2020
- Increased revenue by 33% through improved sales and patient engagement strategies.
- Educated clients on treatment options and supported decision-making.
- Managed scheduling, pre-certifications, and insurance coordination.
- Maintained systems including OMSVision and Medstar for operational efficiency.
Dental Office Administrator
The Dental Express
San Diego
04.2015 - 06.2016
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Organized billing statements and collected payments from patients promptly.
- Coordinated office operations to secure team compliance to optimal patient protections and administrative requirements.
- Processed insurance claims and verified patient eligibility for dental services.
Manager
Mrs. Green's Natural Market
Valhalla
03.2005 - 09.2012
- Led teams and oversaw day-to-day operations while fostering client relationships.
- Enhanced customer satisfaction and streamlined operations across multiple roles.
- Oversaw inventory levels and coordinated product orders to align with customer demand.
Education
Bachelor of Arts - Spanish & Literature, Psychology
Herbert Lehman College
Bronx, NYSkills
- Community management
- Event coordination
- Platform management
- Stakeholder engagement
- Community outreach
- Data tracking and engagement
- Cross-functional collaboration
- Customer service and administration
- Organization and multitasking
- Verbal and written communication
- Content creation
Hobbies and Interests
- Technology
- Fitness
- Self-Improvement
Languages
- English
- Spanish
Timeline
Community Coordinator
EC-Council
06.2025 - 07.2026
Insurance & Treatment Coordinator
Tersa Oral & Facial Surgery
09.2024 - 06.2025
Front Desk Administrator
Westchase Physical Therapy & Wellness
01.2022 - 08.2024
Administrative Assistant / Sales Associate
Obesity Control Center
01.2017 - 01.2020
Dental Office Administrator
The Dental Express
04.2015 - 06.2016
Manager
Mrs. Green's Natural Market
03.2005 - 09.2012
Bachelor of Arts - Spanish & Literature, Psychology
Herbert Lehman College