Frank Gauna
Niles,US
Summary
As a Community Coordinator at Statespace | Aimlabs from August 2021 to March 2024, I successfully enhanced user engagement and satisfaction through strategic initiatives and effective communication. I provided timely and accurate support to users via email and chat, addressing technical issues and offering clear guidance on platform features. By analyzing user feedback and survey data, I identified key areas for improvement and collaborated with product teams to develop user-centric features. My efforts in content marketing and community strategy significantly boosted user interaction and engagement, contributing to the platform's growth and success.
Overview
9
9
years of professional experience
Work History
Community Coordinator
Statespace | Aimlabs
08.2021 - 03.2024
- I successfully enhanced user engagement and satisfaction through strategic initiatives and effective communication
- I provided timely and accurate support to users via email and chat, addressing technical issues and offering clear guidance on platform features
- By analyzing user feedback and survey data, I identified key areas for improvement and collaborated with product teams to develop user-centric features
- My efforts in content marketing and community strategy significantly boosted user interaction and engagement, contributing to the platform's growth and success.
- Enhanced community engagement by organizing and executing various events and initiatives.
- Managed social media platforms for increased community awareness and participation.
- Collaborated with other staff members to develop comprehensive marketing materials for promoting events and programs.
- Managed social media platforms such as Steam, Reddit, Discord, Instagram, and Twitch for increased community awareness and participation.
- Monitored program effectiveness through data analysis, making adjustments as needed to improve results.
Target Sales Manager
Target Corporation
10.2014 - 08.2021
- Developed and implemented sales strategies to increase market share
- Established relationships with key clients, while maintaining existing customer base
- Managed daily operations of sales department, including supervision of staff members
- Trained, coached, and mentored junior sales personnel to ensure success in their roles
- Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives
- Resolved customer complaints regarding sales and service
- Coached, developed, and motivated team to achieve revenue goals
- Supported sales team members to drive growth and development.
Education
High School Diploma -
Rayen Highschool
06.2000
Skills
- Problem-Solving
- Teamwork and Collaboration
- Adaptability and Flexibility
- Community Management
- Sales Strategy Development
- Customer Relationship Management
- Marketing Communications
- Data Analysis
- Event Supervision
- Administrative Tasks
- Volunteer Management
References
- Wayne Mackey, CEO & Founder, Statespace | Aimlabs, (919)-339-053, wayne@statespace.com
- Jonah Mackey, Community Manager, Statespace | Aimlabs, (917) 200-3782, jonah@statespacelabs.com
- Gary Stevens, QA Manager, Statespace | Aimlabs, (661) 964-7079, korosQA@gmail.com
- Muhammad Ibrahim, Junior Product Manager, Statespace | Aimlabs, (234)-855-38, muhammad@statespacelabs.com
Timeline
Community Coordinator
Statespace | Aimlabs
08.2021 - 03.2024
Target Sales Manager
Target Corporation
10.2014 - 08.2021
High School Diploma -
Rayen Highschool
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