Elizabeth North
Olathe,KS
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Advanced Veterinary Care of Olathe
Olathe, KS
02.2023 - 12.2024
- Implemented innovative methods for streamlining the customer service process.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed positive relationships with customers through friendly interactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Supervisor
Woof's Play & Stay
Overland Park, KS
10.2019 - 02.2023
- My responsibilities included making the day schedule for all other pack leaders, so everyone knew which groups they would be in for the day and scheduling their breaks
- I would cover the yards as needed to cover my coworkers breaks or if we were short staffed
- I also administered all medications to dogs boarding with us
- I would also administer medication for daycare dogs if it was needed
- While in the yard my duties were to ensure all dogs where playing well and picking up any messes that were made
- If any dogs were causing conflicts they would be removed and pet parent would be called if necessary
- As the supervisor it was my responsibility to communicate any issues with dogs or pack leaders to management
- I also would call and speak to pet parents directly if their were any issues with their dog, including health concerns or behavioral problems
- The other part of my job was handling the back of house
- While in the back, it was my duty to keep the day tasks on track
- This included ensuring all boarding dogs kennels were properly cleaned and tidy, laundry and dishes were caught up, making sure their water was fresh, and preparing their food
- I would monitor coworkers and assigned cleaning duties as needed
- I was crossed trained to help at the front desk, help in the groom room with baths, or help the dog trainers to socialize dogs
- Accomplishments
- I worked hard every day to make sure all the dogs under our care where taking care of
- I developed a close relationship with some pet parents and they always felt safe leaving their dogs with us
- I communicated effectively with management and coworkers to ensure day to day task where being done
- Skills
- Time management
- Communication
- Cleaning
- Organization
- Customer service
- Conflict resolution
- Management duties
Kennel Worker
The Pet Ranch
Olathe, KS
04.2017 - 03.2019
- I am a back of house caretaker
- My responsibility include watching groups of dogs in the yard to make sure everyone is getting along, to provide a safe and healthy place for them to play
- I clean up any messes they make and separate any dogs causing tension or conflict
- I clean the dogs lodges during their stay and once they have left, we do a very deep clean so it is ready for the next client
- We provide services such as park walks, treats, medicine, and play time
- I assist in feeding times, watering throughout the day, and helping keep the facility clean, like doing laundry, dishes, sweeping, scrubbing, and mopping hallways and walk ways
- I work along side and communicate with other employees to ensure day to day operations are going smoothly, and we work together to accomplish our daily chores and activities for the dogs care
- Accomplishments
- I work hard every day to ensure all the dogs in our care are well taken care of, are provided enough food and water, and are healthy during their stay us, and communicate any issues to other staff and management
- Skills used
- Time management
- Communication
- Cleaning
- Organization
- Focus
- Conflict resolution
Pet Care Lead
PetSmart
Olathe, KS
05.2015 - 04.2017
- Clean habitats, cat room, and back rooms
- Medicate all sick or injured animals
- Make appointments for animals that need to be seen for treatment(s)
- Observe animals on the floor to make sure no signs of illness or injury are visible
- I give each animal fresh food and water daily
- Mist tropical reptiles to keep humidity levels at the correct temperature, check if all lights are working correctly and switch lights to daylight basking bulb
- Face isles and clean my department
- Ex
- Scrubbing fish tanks, sweeping and mopping floors, take out trash, and do dishes
- Seek and assist all customers to help them find the product(s) they need
- I help unpack totes, cashier, price changes, pull expired tags, put up new tags and stock shelves
- Accomplishments
- I work hard everyday to care for the animals, store, and our customers
- I help out wherever and whenever I'm needed
- Skills Used
- Time management
- Basic cleaning
- Organization
- Good communication
- Customer service
Sacker
Price Chopper Supermarkets
Ottawa, KS
11.2014 - 05.2015
- I packed groceries in a fast paced manner for5 registers, and switched between them when needed
- I helped load or unload customers carts, carried or pushed the cart of groceries out to their car, and returned all carts inside
- I faced every isle in the store
- I did price checks, helped customers find the item(s) they were looking for, and helped the cashiers with task, such as getting them change or facing the candy racks
- I helped stock shelves and organize products
- Every night we worked returns, restocked register tape, sacks, wiped down registers, vacuumed rugs, and swept the store
- Accomplishments
- I was always willing to help all the departments
- I ran between registers fast and still keep the customers happy
- I was able to to push a lot of carts in at once so we didn't run out as fast, and memorized the store to help better assist the customers who couldn't find the items they were looking for
- Skills Used
- Time management
- Organization
- Customer service
- Memorization
- Good communication
- Fast learner
Childcare Provider
Babysitting Jobs
Ottawa, KS
01.2005 - 05.2014
- My responsibilities included cooking, cleaning, changing diapers/clothes of the children
- Managing activates to keep children occupied and happy
- Getting children bathed and clothed for bedtimes meals
- Accomplishments
- It was my responsibility to keep the children healthy and happy; Which made their parents happy
- I accomplished this task everyday by keeping the children occupied with activities, nap times, and healthy meals
- Skills Used
- Organization
- Time management
- Planning activities
- Teaching
- Learning
- Reading
- Writing
- Reliability
Housekeeping Aide
Best Western
Ottawa, KS
03.2013 - 05.2013
- My responsibilities included stripping rooms of sheets and towels, loading and unloading washer and dryers
- Folding all the laundry and placing it in there correct place, running items to other housekeepers
- Vacuuming and dusting
- Accomplishments
- It was my job to perform my duties in a timely manner to keep the flow of work consistent and efficient
- This helped keep the other housekeeper’s and guest happy
- Skills Used
- Organization
- Time management
- Communication
- Basic cleaning
- Reliability
Janitorial Services
Riteway Commercial Cleaning
Lawrenceburg, IN
05.2012 - 08.2012
- My responsibilities included sweeping, moping, wiping down counter tops, sinks, toilets, and mirrors
- I vacuumed offices, dumped out trash and took it outside
- I also pulled machines away from the wall to sweep and mopped under them
- I stuck to a strict cleaning routine and kept everything organized in my closet and cart
- Accomplishments
- It was my duty to deep clean every room, in a timely manner
- I cleaned a dialysis clinic, so everything had to be disinfected and cleaned to a very specifically
- If it was not done right, I was not only endangering myself, but the rest of the staff and our patients
- Skills Used
- Organization
- Time management
- Basic Cleaning
- Communication
Education
High School Diploma -
Step Up
Olathe, KSSkills
- Organization
- Time management
- Quick learner
- Good communication
- Responsible
- Independent
- Productive
- People-oriented
- Hardworking
- Flexible (9 years)
- Kennel Experience
- Animal Care
- Babysitting
- Childcare
- Pet Care
- Commercial Cleaning
- Front Desk
- Animal Restraint
- Food Preparation
- Animal Handling
- Dog Handling
- Laundry
- Caregiving
- Leadership
- Shift management
- Report writing
- Guest services
- Management
- Supervising experience
- Customer service
- Cash handling
- Hospitality
- Cooking
- Scheduling
- Recordkeeping strengths
- Multi-line telephone operations
- Calm demeanor
- Verbal and written communication
- Product education
- Grammar
- Active listening
- Payment processing
- Inbound and outbound calling
- Punctuality and reliability
- Positive and professional
- Critical thinking
- Creative problem solving
- Staff training
- Strong teamwork
- Technical troubleshooting
- Team collaboration
Certification
CPR/First Aid
Languages
English - Expert
Timeline
Customer Service Representative
Advanced Veterinary Care of Olathe
02.2023 - 12.2024
Supervisor
Woof's Play & Stay
10.2019 - 02.2023
Kennel Worker
The Pet Ranch
04.2017 - 03.2019
Pet Care Lead
PetSmart
05.2015 - 04.2017
Sacker
Price Chopper Supermarkets
11.2014 - 05.2015
Housekeeping Aide
Best Western
03.2013 - 05.2013
Janitorial Services
Riteway Commercial Cleaning
05.2012 - 08.2012
Childcare Provider
Babysitting Jobs
01.2005 - 05.2014
High School Diploma -
Step Up