Elizabeth Ochoa
Oakland,CA
Summary
Proven track record in boosting sales and customer satisfaction at Economy Lumber, leveraging exceptional customer service and business development skills. Excelled in client account management and innovative sales strategies, achieving outstanding client retention. Expert in relationship building and adept at negotiating, ensuring projects remain within budget.
Overview
8
8
years of professional experience
Work History
Contractors Sales Associate
Economy Lumber
07.2016 - 06.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Verified construction documentation to meet client requirements and vision.
- Communicated with vendors and contractors to incorporate input into project designs.
- Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
- Researched materials to determine appropriate selection for projects.
- Solicited bids from contractors and negotiated to secure best possible prices.
- Determined project costs and made adjustments to keep projects within budget.
Education
High School Diploma -
Belmont High School
Los Angeles, CA06.1987
Skills
- Customer Needs Assessment
- Business Development
- Order Processing
- Client Account Management
- Merchandising knowledge
- Sales expertise
- Excellent people skills
- Relationship Building
- Goal-Oriented
- Exceptional customer service
Languages
Spanish
Native or Bilingual
Timeline
Contractors Sales Associate
Economy Lumber
07.2016 - 06.2024
High School Diploma -
Belmont High School
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