ELIZABETH OLAGUNJU
Hallandale Beach,FL
Summary
Highly motivated and experienced financial professional with over fifteen years experience in financial service industry. Expert in customer care. Superior leadership and coaching skills; highly proficient in development of people. Skilled in establishing robust relationships with clients to identify and clarify needs and vision. Recognized for the ability to deliver outstanding customer care in an efficient way.
Experienced with team development, strategic planning, and performance enhancement. Utilizes tailored coaching techniques to drive success and improve team dynamics. Track record of fostering growth and maintaining high standards in diverse, dynamic environments.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Sr. Coach and Consultant
Achieve Success Life/Business Coaching
01.2011 - Current
- Excel in product sales, customer care and leading start-ups and launching new projects using business process optimization
- Expert in moving people from one level of productivity to higher ones
- Utilize superior communication and people skills with quality assurance expertise to effect bottom-line growth actualization for clients
- Comfortable with face-to-face prospecting
- Strong closing capability, over five years outside sales experience
- Licensed in Life and Annuity Insurance
- Working knowledge of Microsoft Office products (Word, Outlook, and Excel) and Internet marketing
Lending Risk /Credit Analyst; Customer Relationship Specialist
JP MORGAN CHASE
01.2007 - 01.2014
- Company Overview: A multi-billion dollar financial services corporation
- Fulfilled a critical role driving continuous improvement in procedures and guidelines for the credit department
- Served as primary relationship manager for high net worth and affluent clients
- Managed and developed client relationships while complying with all regulatory requirements
- Identified value-added products and services for clients
- Leveraged superior analytical skills to perform quality review and implemented risk management measures, delivering hundreds of thousands of dollars in savings
- Applied credit analysis to reduce the bank’s exposure to risk by limiting the credit lines of several accounts
- A multi-billion dollar financial services corporation
- Increased productivity by about 10% through the introduction of a revised accounts review procedure
- Achieved department recognition for providing unsurpassed levels of quality customer support
- Recruited by senior management to contribute to the High Value High Touch Project, an initiative designed to tailor services to the unique needs of high net worth clients
Faculty Member and Chair of the Curriculum Committee
RED LION CHRISTIAN ACADEMY
01.2005 - 01.2007
- Company Overview: A Christian school serving the educational needs of students in grades K-12
- Exercised superior organizational skill to coach and manage the efforts of a staff of 10 members of the Curriculum Committee
- Successfully delivered about 10% increase in college enrollment through the effective promotion of college prep classes
- A Christian school serving the educational needs of students in grades K-12
Account Specialist, Risk Control Analyst, Senior Credit Analyst
BANK OF AMERICA
01.1992 - 01.2005
- Company Overview: A financial services corporation
- Had a demonstrated record of success and achievement marked by a series of promotions to positions of increased influence, authority, and accountability
- Served as bank relationship analyst and credit analyst for high net worth and affluent clients
- Identified value-added products and services for clients
- A financial services corporation
- Recognized as top performer in management of customer relationship and developing customer loyalty in the bank call center
- Achieved over 10% increase in bank revenue, through the implementation of additional customer service procedures to identify, address, and resolve issues in a proactive manner
- Reduced check fraud instances by 20% through the introduction of a Real Time Review procedure
- Envisioned, developed, and deployed an innovative learning tool for the Collection department that reduced the learning curve by 30%
Education
PhD - Organizational Leadership
Columbia International University
Columbia, ScMBA - Business Administration
Wilmington University
Wilmington, DEBSc. - Botany
Ahmadu Bello University
MSc. - Zoology
Ahmadu Bello University
Skills
- Client Relationship Management
- Client Support
- Team Leadership
- Strategic Consulting
- Client Support
- Revenue Enhancement
- Loss Prevention
- Risk Mitigation
- Mentoring
- Effective Coaching Methods
- Feedback delivery
- Employee engagement
- Safety awareness
- Team motivation
- Youth mentor
- Building relationships
- Written documentation
- Effective communication
Accomplishments
- Achieved increased in departmental productivity by about 10% through effectively helping with a new design fot account review.
- Achieved top performer status by completing clients' accounts analysis with accuracy and efficiency.
- Supervised team of 18 members of staff in the curriculum committee for curriculum review.
- Collaborated with a team of 15 in the development of Real Time Review Procedure that resulted in reduction of check fraud instances by 20%.
- Facilitated additional customer service procedures by enacting proactive methods to identify, review, and address issues.
- Received numerous commendations from supervisors for team building, mentoring and leadership skills.
Professional Development
- Life and Annuity Insurance, State of Florida Department of Financial Services
- Certified Associate Project Management, Project Management Institute
Awards Honors Recognition
- Woman of Distinction, 2015, National Association of Distinguished Professionals
- Woman of the Year, 2011, American Biographical Institute
- Volunteer Award, 2011, Kwara State Association of Nigeria
- Award-Winning Author, 2014, Book on work life balance and Parenting, titled Raising High Achieving Kids-Seven Ways to Enhance Your Kid’s Future, Amazon.com
Affiliations
- FINRA- (Financial Industry Regulatory Authority)
- John Maxwell Coaching and Speakers Organization
Certification
- Life and Business Coach, The John Maxwell Team 2017
Languages
English
Native or Bilingual
Yoruba
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Volunteering
- Getting involved in local advocacy groups to promote positive change in the community
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Sr. Coach and Consultant
Achieve Success Life/Business Coaching
01.2011 - Current
Lending Risk /Credit Analyst; Customer Relationship Specialist
JP MORGAN CHASE
01.2007 - 01.2014
Faculty Member and Chair of the Curriculum Committee
RED LION CHRISTIAN ACADEMY
01.2005 - 01.2007
Account Specialist, Risk Control Analyst, Senior Credit Analyst
BANK OF AMERICA
01.1992 - 01.2005
MBA - Business Administration
Wilmington University
BSc. - Botany
Ahmadu Bello University
MSc. - Zoology
Ahmadu Bello University
PhD - Organizational Leadership
Columbia International University
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