ELIZABETH OLUBAYO
Summary
Detail-oriented administrative professional with a strong background in managing complex workflows and enhancing operational efficiency. Experienced in coordinating residency program operations, streamlining scheduling processes, and supporting staff through effective communication and organization.
Overview
18
18
years of professional experience
Work History
Coordinator
University of Maryland Capital Region Health
12.2024 - Current
- Assisted with recruitment, conducted interviews, facilitated onboarding, and coordinated student rotations.
- Coordinated events and acted as primary contact for residents and faculty.
- Streamlined scheduling processes, reducing conflicts and increasing efficiency.
- Supported residency program operations by managing scheduling, evaluations, and compliance.
Program Assistant
University of Maryland Capital Region Health
06.2023 - 12.2024
- Identified and integrated technologies into program operations, streamlining processes.
- Implemented digital tools to enhance data management and ensure reporting accuracy.
- Delivered clerical and administrative support to residency program staff, enhancing operational efficiency.
Child Support Specialist I
Maryland Department of Human Services
01.2022 - 06.2023
- Conducted investigations and analyses of child support cases to ensure compliance with state policies and promote effective support.
- Evaluated child support cases to ensure compliance with state regulations.
- Updated case history records and prepared detailed reports to facilitate informed decision-making and case management.
- Provided guidance on child support policies and procedures to clients.
- Facilitated communication between custodial and non-custodial parents regarding support agreements.
Slot Guest Service Representative
MGM National Harbor
03.2017 - 01.2022
- Paid slot machine jackpots up to $10,000 securely and accurately, ensuring compliance with gaming regulations.
- Provided exceptional customer service to guests and visitors.
- Managed guest inquiries and resolved complaints efficiently.
- Assisted with check-in and check-out processes for guests.
- Balanced cash drawers and verified accuracy, maintaining financial integrity at end of each shift.
Slot Marketing Representative
MGM National Harbor
11.2016 - 03.2017
- Achieved weekly production standards by pursuing direct-marketing sales opportunities, contributing to overall sales targets.
- Coordinated events and activities to enhance guest engagement and brand visibility.
- Developed promotional materials for marketing campaigns at a premier resort destination.
- Collaborated with cross-functional teams to align marketing strategies and initiatives.
- Welcomed new customers and facilitated enrollment in M Life rewards program to enhance customer loyalty.
Stylist
David's Bridal
12.2014 - 10.2016
- Styled bridal gowns for clients, enhancing their overall shopping experience.
- Guided brides in selecting dresses through personalized consultations, enhancing their shopping experience.
- Supported customers in choosing dresses and accessories, ensuring alignment with their preferences.
- Assisted customers in selecting accessories to complement their wedding attire.
- Maintained product displays, ensuring visual appeal and organization in the store.
Administrative Assistant
Signature Financial Corporation
06.2013 - 11.2014
- Streamlined daily administrative workflows to ensure timely completion of tasks.
- Managed office communications and responded to client inquiries promptly.
- Scheduled appointments and coordinated meetings for executives and staff members.
- Coordinated office tasks including filing, reporting, scheduling, and supply management to maintain organized operations.
- Organized and maintained filing systems for financial documents and reports.
Assistant Director
Lil Blessings Daycare
04.2010 - 04.2014
- Coordinated daily operations and management of licensed childcare center to ensure compliance and quality care.
- Coordinated daily activities and schedules for staff and children in the daycare.
- Assisted in developing educational programs for children aged six months to five years.
- Supported staff training on child development and safety protocols.
- Created reports, presentations, and documentation to enhance communication and support for the Director.
Customer Service Desk / Sales Associate
Kohl's Department Store
09.2012 - 02.2013
- Delivered excellent customer service in high-volume seasonal retail environment, enhancing customer satisfaction.
- Facilitated sales and processed merchandise transactions, contributing to smooth operations.
- Assisted customers with product selections and inquiries.
- Maintained organized sales floor and ensured product displays were appealing.
- Processed transactions accurately using point-of-sale systems.
Office Administrator / Child Care Assistant
Lil Blessings Daycare
06.2008 - 04.2010
- Managed daily office operations and maintained organized records for daycare activities.
- Managed office tasks and documentation to streamline workflow and enhance team efficiency.
- Coordinated schedules for staff and children, facilitating smooth daily routines.
- Supported teachers and caregivers with scheduling, communication, and resource organization.
- Assisted in developing and implementing policies to enhance operational efficiency.
Education
Bachelor of Business Administration -
Strayer University
Washington, DC01-2016
Associate of Applied Science - Business Administration
Sanford-Brown College
McLean, VA01-2014
Skills
- Event Coordination
- Scheduling
- Calendar Management
- Administrative Support
- Data Entry
- Report Writing
- Microsoft Office
- File Management
- Research
- Customer Service
- Digital Marketing
- Graphic Design
- Communication
Timeline
Coordinator
University of Maryland Capital Region Health
12.2024 - Current
Program Assistant
University of Maryland Capital Region Health
06.2023 - 12.2024
Child Support Specialist I
Maryland Department of Human Services
01.2022 - 06.2023
Slot Guest Service Representative
MGM National Harbor
03.2017 - 01.2022
Slot Marketing Representative
MGM National Harbor
11.2016 - 03.2017
Stylist
David's Bridal
12.2014 - 10.2016
Administrative Assistant
Signature Financial Corporation
06.2013 - 11.2014
Customer Service Desk / Sales Associate
Kohl's Department Store
09.2012 - 02.2013
Assistant Director
Lil Blessings Daycare
04.2010 - 04.2014
Office Administrator / Child Care Assistant
Lil Blessings Daycare
06.2008 - 04.2010
Bachelor of Business Administration -
Strayer University
Associate of Applied Science - Business Administration
Sanford-Brown College