Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Elizabeth Ou

Austin,TX

Summary

Results-driven and highly adaptable professional with a solid background in property management. Demonstrated ability to effectively lead teams, streamline workflows, and enhance operational efficiency. Proficient in overseeing day-to-day operations, implementing continuous improvement strategies, and delivering exceptional customer service. Strong leadership qualities with a focus on employee development, team collaboration, and fostering a positive work environment.

Overview

13
13
years of professional experience

Work History

Community Manager

Greystar Property Management
01.2025 - Current
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.

Assistant Community Manager

Greystar Property Management
05.2021 - 12.2024
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.

Leasing Professional

Greystar Property Management
10.2020 - 05.2021
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.

Sales Consultant

Greystar Property Management
08.2017 - 10.2020
  • Partnered with leadership team to secure lease closures.
  • Utilized Lead 2 Lease to handle current portfolio and prospective leads.
  • Asked appropriate open-ended questions to discover prospects' needs and requirements.
  • Provided sales and customer service assistance to walk-in traffic

Co- Manager

Charming Charlie Inc.
10.2016 - 08.2017
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Created visual store strategy based on market trends.
  • Strategically scheduled team members to maintain optimal staffing levels at all times.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.

General Manager

Francesca's Collections
11.2011 - 06.2015
  • Developed and rolled out new policies.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Tracked trends and suggested enhancements that would both challenge and refine the company's product offerings

Education

Business Marketing/ Accounting

SAN JACINTO COMMUNITY COLLEGE
Houston, TX

Skills

  • Sales and marketing
  • Researched sales leads
  • Converting leads
  • Mentoring and coaching
  • Sales reporting
  • Social Media Engagement
  • Delinquency Monitoring
  • Month-End Closings
  • Rental Pricing Strategies
  • Yardi Software Proficiency
  • Deposit Accounting
  • Property Tours
  • Property Management
  • Leasing and Sales
  • Rent Growth
  • Virtual Tours
  • Vendor Management
  • Conflict Handling
  • Event Planning
  • Apartment Inspections

Accomplishments

  • Crystal Award High Rise Property of the year award 2021 and 2022
  • Nominated Assistant Manager of the year 2023

Timeline

Community Manager

Greystar Property Management
01.2025 - Current

Assistant Community Manager

Greystar Property Management
05.2021 - 12.2024

Leasing Professional

Greystar Property Management
10.2020 - 05.2021

Sales Consultant

Greystar Property Management
08.2017 - 10.2020

Co- Manager

Charming Charlie Inc.
10.2016 - 08.2017

General Manager

Francesca's Collections
11.2011 - 06.2015

Business Marketing/ Accounting

SAN JACINTO COMMUNITY COLLEGE

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Elizabeth Ou