Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Owen

Wilmington,NC

Summary

Results-driven professional with extensive experience in fast-paced environments, adept at adapting to last-minute changes. Proven ability to lead and influence teams effectively, utilizing strong conflict resolution skills to transform challenges into collaborative opportunities. Committed to continuous learning and the adoption of new technologies, enhancing operational efficiency and team performance. Has extensive hands on experience with trouble-shooting and fixing equipment in store, including pin pads, registers, scan guns, and printers. Proficient with the use of Order Up, Store Health, and Microsoft Office.

Overview

25
25
years of professional experience

Work History

Front End Supervisor

The Home Depot Inc
Wilmington, NC
06.2020 - Current
  • Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
  • Trained new employees in customer service techniques and store policies.
  • Monitored cash register transactions to ensure accuracy and compliance with company policies.
  • Resolved customer complaints in a professional manner.
  • Conducted regular performance evaluations of front end personnel.
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Supervised the proper maintenance of all equipment used at the checkout area.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.

911 Public Safety Telecommunicator

New Hanover County Emergency Management
Wilmington, NC
12.2008 - 07.2018
  • Answered incoming emergency and non-emergency calls from the public, assessed callers' needs, and dispatched appropriate personnel.
  • Provided pre-arrival instructions to callers in life threatening situations such as CPR, childbirth, choking.
  • Entered data into computer aided dispatch system for police, fire and ambulance services.
  • Monitored radio communications between field units and dispatchers.
  • Utilized mapping systems to provide assistance in locating addresses or other information requested by officers on the street.
  • Conducted warrant inquiries and entered wanted persons into law enforcement databases.
  • Managed multiple phone lines while ensuring that all incoming calls were answered promptly and professionally.
  • Assisted with training new employees on department policies and procedures related to emergency communications operations.
  • Provided technical support to field personnel when needed by troubleshooting radio issues or other communication problems.
  • Served as a liaison between the public safety agency and other government entities such as utility companies or road departments.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Researched vehicle, wanted and missing persons information.
  • Mentored junior team members and managed employee relationships.

Home Health Aide

Easter Seals UCP North Carolina & Virginia
Wilmington, NC
05.2006 - 10.2008
  • Assisted with personal care activities, such as bathing, dressing and grooming.
  • Transported clients to doctor appointments and social events.
  • Prepared meals and snacks according to prescribed diets.
  • Helped clients move in bed, stand or walk using proper body mechanics techniques.
  • Administered medications as instructed by physician or nurse practitioner.
  • Recorded daily notes about client conditions, treatments provided and progress made.

Shift Supervisor

McDonald's
Wilmington, NC
06.1999 - 05.2007
  • Provided on-the-job training to new staff members.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Monitored staff performance to ensure quality standards were met.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of daily transactions and deposits.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Enforced company policies fairly while maintaining an open door policy for staff concerns.

Education

High School Diploma -

Eugene Ashley High School
Wilmington
05-2003

Skills

  • Problem-solving skills
  • Systems and software expertise
  • Relationship building and management
  • Customer Engagement
  • Multitasking Abilities
  • Product Knowledge
  • Professionalism
  • Conflict Resolution

Timeline

Front End Supervisor

The Home Depot Inc
06.2020 - Current

911 Public Safety Telecommunicator

New Hanover County Emergency Management
12.2008 - 07.2018

Home Health Aide

Easter Seals UCP North Carolina & Virginia
05.2006 - 10.2008

Shift Supervisor

McDonald's
06.1999 - 05.2007

High School Diploma -

Eugene Ashley High School

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