Summary
Overview
Work History
Education
Skills
Volunteer Experience
Pastprofessionalexperience
Certification
Timeline
Elizabeth Owens

Elizabeth Owens

Rancho Cucamonga,CA

Summary

Experienced secretary/administrative assistant providing comprehensive office support to directors, managers, supervisors, and staff. Proficient in all aspects of office management, skilled in efficiently managing department affairs and supporting organizational goals. Proven track record of delivering exceptional office and field support within the Community Development Department. Strong understanding of code enforcement, building and safety, engineering, and other relevant policies and procedures. Well-equipped to contribute to the success of your team.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Code Enforcement Officer

City of Fontana - 4Leaf
11.2023 - 06.2024
  • First Investigate -vendors for business license, by vendors showing proof of business license, taking photos, and educating vendors with pamphlets and City municipal Code on first time offense without permit (warning given)
  • Second investigation – still no business license and setting up in same or different area, Code Enforcement Officer confiscates taco vendors food, fruit, flowers, cooking tools and fruit carts

Code Enforcement Officer I (Flex)

City of San Bernardino
11.2022 - 04.2023
  • Investigate Single Family Rentals (SFR-less than 3) for violations, taking photographs of life and safety violations of front house area and passing or failing property
  • Investigate Crime Prevention through Environmental Design (CPTED -more than 3) for violations of apartments, checking off a checklist for vegetation, lighting fixtures, locks, inoperative vehicles, landscaping, stairs, rails, windows, (condition of structure) and taking photos – passing or failing property
  • Investigate Citizen Request Management– such as, inspections on inoperative vehicles, vegetation, condition of structure, landscaping, mechanical, plumbing, water, exterior and interior of property
  • Issue Notice of Violations to property owner in violation of the City codes by posting on property and mailing to NOV to property owner and before entry property owner/tenant sign consent form
  • Issue Administrative Citations, after re-inspection, if property is still in violation
  • Issue Notice to Abate, fire hazard, sub-standard issues and immediate danger, etc.…
  • Issue Notice of Complaints (courtesy notice) on minor violations to property owner
  • Investigating Taco Vendors for the proper permits and issuance of cooking tools, on most vendors
  • Investigating with other Code Enforcement Officers and Homeless Program Coordinator the Homeless Dorm building, counting vacancies and occupancy, and giving out information to help the homeless with their living arrangements
  • Data input into Go Gov by entering Notice of Violations, SFR receipts, photos, SFR certificates and CPTED information input and CRM requests and more……
  • Perform any other tasks or function deemed necessary to the daily operations of the employer

Building Permit Technician

City of Banning –Willdan
10.2019 - 01.2020
  • Received residential, commercial, and industrial, new submittals and re-submittals, processed and routed building plans to appropriate departments
  • Reviewed plans and specifications for compliance with applicable codes and standards for minor over the counter, building projects, such as: fences, patio covers and other defined activities
  • Input and processed building permits into Navaline
  • Convey necessary regulations with firmness and tact
  • Assisted permit applicants both in person, on the phone and by email
  • Calculated fees in Navaline for all permits, such as: SFDs, TI, Mechanical, Electrical, Plumbing, inspections, room additions, demos, and all others
  • Confirmed contractors have all the updated and appropriate documents and licenses
  • Scheduled inspections over the counter, on the phone, email, or voicemail
  • Processed all the appropriate documents for inspectors’ daily inspections
  • Answered various calls and route to the appropriate departments
  • Scanned all finalized permits, certificate of occupancy and more pertaining to Building and Safety
  • Assisted as backup to the Permit Specialist
  • Assisted within the Community Development Department at the front counter and answering phones
  • Performed other task on functions necessary to the daily operations of the Building and Safety Department

Administrative Assistant I & II

Kaiser Permanente, ATR International
08.2016 - 10.2017
  • Administrative support to the department including screen calls, visitors, faxing, mail; order food for meetings
  • Created folders, typed correspondence and scan/emailed documents for the department
  • Restock visitor areas with information pamphlets, flyers, create flyers and signs
  • Research cities and unified school districts information to update directors contact list
  • Schedule service request for printers, phones and computers
  • Assist on various events, such as; the groundbreaking for the new medical center, surgery day, drug free, boys’ health rock! by preparing, creating; badges, labels and an invite spreadsheet on excel
  • Other duties, as needed
  • Operate a variety of office equipment including computers and related software; inputs and retrieved data
  • Customer service, such as; incoming and outgoing calls, handled all service calls, discharged calls, information on isolations, MRSAs on patient status, and provided information to Public Health Department on reportable diseases
  • Researched/Data Entry by utilizing various computer programs to collect and input information on Medmined, blue bands, patient’s confidential information, MRSA and Isolations
  • Dispatched emergency, non-emergency calls on isolations, bed discharges and service calls
  • Ordered and maintained office supplies
  • Covered for full-time Administrative Assistant II, as needed

Administrative Assistant/Data Entry Clerk

Vesta Thermoplastic-Volt Workforce
06.2014 - 06.2016
  • Administrative/data entry support to Human Resources Generalist, Quality Manager and Accounting Department
  • Transcribed minutes from a recorder for the Safety Committee Meetings (without attending meetings)
  • Worked with crucial confidential projects in Human Resources; handled sensitive, confidential information, such as; EEO’s, I-9, worker’s compensation, and personnel files
  • Processed the company’s tardy payroll program by means of running employees’ tardiness and identify the employee’s qualification for bonus pay
  • Prepared and arranged new hire folders, health benefit packets and checking background information
  • Revised job descriptions based on the company’s nepotism policy
  • Drafted and typed various memos, disaster preparedness forms and itinerary notices
  • Data Entry of financial standard quality operations information (QAD Program) for work orders and closing of financial receipts/statements
  • Operated a variety of office equipment including computers and related software; inputs and retrieved data

Education

High School Diploma -

Fontana High School, Fontana, CA

Public Works Administration -

Citrus College, Glendale, CA

Santiago Canyon College, Anaheim, CA

Skills

  • Microsoft Office Proficiency
  • Navaline System
  • GoForce Experience
  • Client Relations
  • Dispatcher
  • Administrative Support
  • Building Code Enforcement
  • Safety Compliance Inspections
  • Uniform Building Code
  • Criminal Justice Knowledge
  • Problem Solving
  • Decision Making
  • Public Relations
  • Research
  • Verbal Communication
  • Written Communication
  • Oversize Load Permits
  • Parking Permits
  • Building Permits
  • Municipal Code Enforcement Specialist
  • PC 832 Proficiency
  • CACEO Member

Volunteer Experience

  • City of Rancho Cucamonga, Community Improvement Department (Code Enforcement Division), Rancho Cucamonga, CA, Assisted Community Improvement officers with field duties and responsibilities: field inspections, monitoring properties by taking photographs of life and safety violations, proactive right away yard sale sign removals and trash container enforcement, etc.
  • City of Fontana Police Department under the direction of the County of San Bernardino Probation Department, Fontana, CA, Assisted the Probation Officer/Youth Board, reviewed juvenile cases, interviewed juveniles, setup interviews for juveniles with the Youth Board. Performed home and school visits. Monitored school grades during probation period and set up tutoring classes for juveniles as needed.
  • City of Fontana, Fontana, CA, Assisted the Code Enforcement Officer, investigated complaints, writing “Notice of Violations” on inoperative vehicles, removal of yard sales, life and safety violations, etc.

Pastprofessionalexperience

Worked for the City of Fontana 15+ years, as a Full-time Secretary in the Community Development Department (Engineering, Building & Safety, Code Enforcement, Planning), Housing, Environmental, Public Works, Management Services. Worked in the Code Enforcement Division 10 years out of the 15 plus years., Secretary/Administrative Support to the departments – Responded to citizen complaints; investigated/resolved in the field and office, prepared all Code Enforcement Officers declarations and documents in support of warrants and cites., Researched property owners or business owners’ information and attended public notice hearings to read the sworn act and take minutes., Performed any other tasks (multi-task) functions necessary to the daily operations of the employer, such as; customer service, Prepared routing slips; issuing building, parking and oversize load permits., Most of my experience is in the Code Enforcement, Building & Safety, Engineering, Public Works Department.

Certification

PC 832

Code Enforcement Module 1, 2 and 3

Timeline

Code Enforcement Officer - City of Fontana - 4Leaf
11.2023 - 06.2024
Code Enforcement Officer I (Flex) - City of San Bernardino
11.2022 - 04.2023
Building Permit Technician - City of Banning –Willdan
10.2019 - 01.2020
Administrative Assistant I & II - Kaiser Permanente, ATR International
08.2016 - 10.2017
Administrative Assistant/Data Entry Clerk - Vesta Thermoplastic-Volt Workforce
06.2014 - 06.2016
Fontana High School - High School Diploma,
Citrus College - Public Works Administration,
Santiago Canyon College - ,

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Elizabeth Owens