Elizabeth Paige Victoria Lammers
Jacksonville,FL
Summary
Results-oriented Operations Leader skilled in data-driven decision-making, process optimization, and HR operations. Expertise in onboarding, compliance, and employee support enhances organizational effectiveness. Currently pursuing an M.S. in Clinical Psychology to further integrate insights on human behavior and communication into operational strategies.
Overview
13
13
years of professional experience
Work History
Security & Loss Prevention Specialist
Amazon
Jacksonville, Florida
01.2023 - Current
- Utilized data analytics and investigative techniques to resolve workplace incidents, ensuring compliance with internal standards and local regulations.
- Executed conflict resolution and crisis management strategies to effectively de-escalate sensitive situations.
- Maintained accuracy and audit readiness of sensitive records and documentation, supporting compliance with regulations.
- Served as first-line contact for employee inquiries on policies, procedures, and systems, upholding confidentiality and professionalism.
Operations Process Supervisor
Amazon
Jacksonville, Florida
01.2021 - 01.2023
- Supervised multi-location teams, coaching and providing feedback to improve communication and adherence to operational policies.
- Utilized behavioral insights to refine processes and boost employee engagement, ensuring performance met deadlines.
- Ensured accurate reporting and record-keeping to facilitate informed operational decision-making.
IT Support Technician
Amazon
Salt Lake City, Utah
01.2019 - 01.2021
- Coordinated content and communications to enhance internal systems and facilitate cross-functional collaboration.
- Supported process improvements and managed documentation to ensure compliance and accuracy across platforms.
Operations Process Supervisor
Amazon
Salt Lake City, Utah
01.2018 - 01.2019
- Supervised multi-location teams, coaching and providing feedback to improve communication and adherence to operational policies.
- Utilized behavioral insights to refine processes and boost employee engagement, ensuring performance met deadlines.
- Ensured accurate reporting and record-keeping to facilitate informed operational decision-making.
Vendor Department Manager
Spectrum Field Services, Inc.
Salt Lake City, Utah
01.2013 - 01.2017
- Managed vendor network and communications to ensure compliance with contracts and company policies across multi-state operations, enhancing operational integrity.
- Conducted vendor training and performance audits, providing insights through reporting to improve operational efficiency.
- Applied data-driven decision-making to enhance vendor performance and achieve cost reduction.
Education
M.S. - Clinical Psychology
Barry University
Jacksonville, FL01.2028
B.S. - Applied Psychology
University of Phoenix
Jacksonville, FL01.2025
High School Diploma -
Westlake High School
Saratoga Springs, UT01.2012
Skills
- Compliance management
- Crisis management
- Conflict resolution
- Employee relations
- Onboarding management
- Data analytics
- Process optimization
- Microsoft 365 proficiency
- Team leadership
- Critical thinking
- Adaptability
- Communication skills
Timeline
Security & Loss Prevention Specialist
Amazon
01.2023 - Current
Operations Process Supervisor
Amazon
01.2021 - 01.2023
IT Support Technician
Amazon
01.2019 - 01.2021
Operations Process Supervisor
Amazon
01.2018 - 01.2019
Vendor Department Manager
Spectrum Field Services, Inc.
01.2013 - 01.2017
M.S. - Clinical Psychology
Barry University
B.S. - Applied Psychology
University of Phoenix
High School Diploma -
Westlake High School