ELIZABETH PALOMO
San Antonio,TX
Summary
FUNCTIONAL SUMMARY - Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Lincoln Property Company
05.2021 - Current
- Addressed delinquent accounts and completed 0% delinquency for 7 months and maintained a high occupancy
- Collected bad debt monthly from pervious residents
- Process FAS and complete AME monthly, complete reports and submit to an accountant
- Managed two properties downtown San Antonio, TX
- Processed eviction, NTV for non-payment of rent, handle difficult resident issues and provided customer service daily
- Planned resident events and help market with leasing agents
- Was a mentor and trained new assistant managers.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs
Assistant Property Manager
Related Management
08.2020 - 05.2021
- Assisted the Property Manager with reports on upgrading units
- Completed AME monthly and submitted reports
- Issued notices for NTV for non-payment of rent
- Processed FAS (SODAS), handle difficult situations with resident issues, provided customer service daily
- Assisted with make ready, marketing monthly, planned resident events.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs
Assistant Property Manager
Lantower Residential
03.2017 - 05.2020
- Familiar with closing reports, delinquency reports, notices to vacate/eviction, processed FAS (SODAS), handle difficult situations with resident issues
- Provided customer service daily, marketing monthly to local locators, stores, financial institutes
- Participated in monthly resident events.
- Completed final move-out walk-throughs with tenants to identify required repairs
- Collected and maintained careful records of rental payments and payment dates
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs
Assistant Manager/Leasing Agent
Pinnacle Property Mgt
08.2014 - 03.2017
- Familiar with closing reports, delinquency reports, notices to vacate/eviction, process SODAS, handle difficult situations with resident issues
- Provided customer service daily, marketing monthly to local stores and financial institutes
- Participated in monthly resident events.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Education
Some College (No Degree) -
University of Texas At Brownsville
Skills
- Typing Skills:
- 40 words per minute
- Microsoft Office: Word, Excel, PowerPoint
- Programs/software: Bluemoon/MRI/Yeildstar/Yardi/CRM
- Mentoring
- Employee Motivation and Guidance
- Resident Retention
- Rent Collection
- Daily Property Operations
- Application Process Proficiency
- Conducting Tours
- Tenant Improvements
- Notice Posting
- Leasing and Sales
- Fair Housing Laws Knowledge
- Creative and Adaptable
- Security Deposit Refunds
- Screening Procedures
- Property Showing
- Process Verification
- Monthly Fee and Payment Collection
- Collect Payments
- Property Management
- Explaining Policies
- Renewals Management
- Collections Procedures
- Tenant issue resolution
Accomplishments
- Supervised team of staff members.
- Achieved 0% delinquency through pandemic for 7 months (2021 to 2022)
- Received an award - Rookie of the Year in 2022
- Achieved 0% delinquency for 6 months (2022 to 2023)
Languages
Spanish
Professional Working
Timeline
Assistant Property Manager
Lincoln Property Company
05.2021 - Current
Assistant Property Manager
Related Management
08.2020 - 05.2021
Assistant Property Manager
Lantower Residential
03.2017 - 05.2020
Assistant Manager/Leasing Agent
Pinnacle Property Mgt
08.2014 - 03.2017
Some College (No Degree) -
University of Texas At Brownsville
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