ELIZABETH PANDOLA

• The most important job i have is being a mom. I raised 4 boys on my own after my divorce. They are now 26, 24, 21 and 13. I was proudly promoted to Nonna 10 months ago to my first grandson, Asher.
• I have most of my children out on their own now and living their own lives but I’m still raising my youngest and he stays very busy with football and wrestling and keeping his grades up so I prefer to not work on weekends so I don’t have to miss a game or any matches. I am his biggest cheerleader. I support all of my children in everything they do, even as adults. They0 all know they can count on mama.

• Trained team members on best practices for customer interactions.
• Resolved customer complaints efficiently and professionally.
• Handled cash and credit card payments and returned receipts, change and payment cards to customers.
• Implemented company processes to effectively resolve customer service issues.
• Volunteered to handle complaints and issues for manager during busy time periods.
• Utilized active listening skills and asked open-ended questions to ascertain customer call needs.
• Maintained an up-to-date knowledge base of products, services, pricing information, processes.
• Managed daily operations of the team including scheduling shifts, assigning tasks.
• Assisted in resolving escalated customer complaints or issues in a timely manner.
• Collaborated with other departments to ensure that customers' needs were met within established timelines.
• Ensured that customer inquiries were handled promptly and accurately by providing feedback on performance.
• Enforced compliance with company standards related to safety, security, quality assurance.
• Assisted in the recruitment and training of new team members.
• Oversaw the use of customer service software to track and manage customer interactions.
• Implemented strategies to achieve and maintain high customer satisfaction ratings.
• Encouraged a positive and productive work environment among team members.
• Resolved customer complaints or answered customers' questions.
• Guided employees in handling difficult or complex problems.
• Discussed job performance problems with employees, identifying causes and issues to find solutions.

Opened and closing responsibilities

Used data entry to find missing items and other item

• Trained and supervised staff to ensure effective store operations.
• Scheduled employee shifts and maintained adequate staffing levels.
• Implemented store policies to enhance operational efficiency.
• Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
• Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
• Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
• Conducted staff performance evaluations to monitor progress and individual skills.
• Ensured compliance with health and safety regulations within the front office area.
• Assigned work and monitored performance of project personnel.
• Reviewed completed work to verify consistency, quality, and conformance.
• Mediated conflicts between employees and facilitated effective resolutions to disputes.
• Maintained accurate records of financial transactions such as cashiering activities, credit card charges.

• Operated fuel pumps and ensured proper fueling procedures for customer safety.
• Maintained cleanliness and organization of the convenience store and fueling area.
• Assisted customers with purchases and provided information on products and services.
• I opened the gas station every morning and counted the register and lottery tickets
• Monitored inventory levels and restocked shelves to ensure product availability.
• Handled customer inquiries and resolved issues in a timely manner.
• Greeted customers with a friendly attitude and provided assistance as needed.
• Performed general maintenance duties around the store, such as cleaning bathrooms and sweeping floors.
• Verified customer identification for restricted items, such as alcohol or cigarettes.
• Maintained cleanliness of work area throughout shift by wiping down counters, mopping floors.
• Stocked shelves with merchandise, rotated products, and removed expired items from the shelves.
• Completed end-of-shift reports detailing sales transactions and other activities during the shift.
• Ensured that all safety procedures were followed at all times while working with hazardous materials such as gasoline.
• Replenished supplies such as napkins, cups, and lighters in preparation for busy periods.
• Monitored security cameras for suspicious activity in the store or on the premises.
• Operated cash register to process payments from customers.
• Adhered to social distancing protocols and wore mask or face shield.
• Answered phone calls to assist customers with questions and orders.
• Scanned items and checked pricing on cash register for accuracy.

• I open/close the store and supervise other employees.
• Unload trucks
• I assist the store manager with whatever needs to be done when she is not available.
• I supervise a team of 12 employees, assist with scheduling, inventory, bookkeeping, unloading of the trucks and interviewing new potential employees.
• Supervised daily operations to ensure smooth store functionality.
• Resolved customer inquiries and issues to improve satisfaction levels.
• Implemented staff schedules to optimize workforce productivity.
• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
• Maintained inventory by checking merchandise to determine levels.
• Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
• Maintained accurate records of all transactions, stock levels and employee performance metrics.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Open the store
• Run a register
• Help customers with rainchecks, returns, western unions etc...
• Bookkeeping
• Manage the front end
• Developed policies to streamline service processes and improve efficiency.
• Provided exceptional customer service to ensure customer satisfaction.
• Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
• Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
• Maintained knowledge of company products and services to promptly resolve complaints and concerns.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Monitored staff performance to ensure adherence to customer service standards.
• Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
• Maintained accurate records of customers' interactions with the company in order to provide better future services.
• Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
• Delegated work to staff, setting priorities and goals.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Demonstrated excellent communication skills in resolving product and consumer complaints.

• It was my job to be able to open and close the store.
• If i was opening i would go in 2 hours before the store opened and start prepping for the day by starting up the POS system, turning on the registers and checking off on production and then place it in the cases, start the coffee grinders start brewing batches of iced coffee and sweet tea, go over the night before log and check if the closing manager left any memos, look at who my crew would be that morning and assign each person to the position and duty that would help make the super busy morning lines move quickly and keep the customers happy.
• I had to Count the safe and the registers and record how much was in each one before the shift started.
• Closing shift involved counting and logging in the end of the day waste counts, cleaning, run a daily report on each register and count them down after taking out their deposit is and then i would make the bank deposit, log it in the books and on the computer, i made a production order for the next morning and pulled it from our freezer for the bakers to do when they get in.
• I would send an email of the total amount of both deposits for the day and the bag numbers, safe count and the waste report, sales for the day and the drive thru times to my store manager, other shift manager, gm and the dm.
• Started the end of day report, set the store alarm and locked the store up and dropped the deposits off at the bank before going home.
• I counted inventory.
• Worked overtime during inspections to make sure my store was perfect.
• Ive baked in the middle of the night when a baker didn't show up and gave out writeups when needed and made the schedule and put in truck orders for the week.
• Helped employees accomplish tasks during peak periods.
• Managed inventory levels and coordinated supply orders for efficient service.
• Trained and mentored staff on customer service and product preparation.
• Managed schedules, accepted time off requests and maintained coverage for shifts.
• Maintained cleanliness and organization of work area.
• Ensured compliance with food safety regulations and quality standards.
• Identified needs of customers promptly and efficiently.
• Supervised daily operations and ensured compliance with company standards.