Elizabeth Parks
Pampa,TX
Summary
Dynamic Billing Specialist at Resound Networks with expertise in billing systems and exceptional customer service. Proven track record in resolving discrepancies and enhancing client relationships, leading to improved satisfaction. Strong decision-making skills complemented by effective teamwork and communication, ensuring accurate billing and timely collections. Committed to optimizing processes and fostering collaboration.
Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Billing Specialist
Resound Networks
03.2023 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
- Responded to customer concerns and questions on daily basis.
- Collaborated with customers to resolve disputes.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
Technical Support Representative
Resound Networks
Pampa, Tx
03.2023 - 05.2024
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Used ticketing systems to manage and process support actions and requests.
Correctional Sergeant
Gray County Sheriff's Office
Pampa Texas
01.2021 - 01.2023
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Supervised Number employees and performance of tasks and managed Number offenders.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Completed daily work report sheets and delegated tasks to employees.
- Facilitated positive relationships between staff members and inmates by encouraging respectful interactions at all times.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Oversaw control center, monitoring inmates, visitors, and employees for signs of suspicious behavior.
Teacher
Community Daycare Center
Pampa Tx
01.2018 - 01.2021
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
Education
Memphis High School
Memphis, Texas05.2001
Skills
- Billing systems and software
- Customer service
- Decision-making
- Contract preparation
- Paperwork and documentation
Timeline
Billing Specialist
Resound Networks
03.2023 - Current
Technical Support Representative
Resound Networks
03.2023 - 05.2024
Correctional Sergeant
Gray County Sheriff's Office
01.2021 - 01.2023
Teacher
Community Daycare Center
01.2018 - 01.2021
Memphis High School