Elizabeth Payne
Sodexo
Tyler,Texas
1
Certification
24
years of professional experience
Accomplished food supervisor known for strong leadership and a commitment to sanitation standards. Experience in menu planning and catering coordination, leading to improved customer satisfaction and operational efficiency.
Work History
Food Supervisor
2 Years 11 Months- Supervised daily food service operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on food preparation and customer service best practices.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Coordinated menu planning and special event catering to enhance customer satisfaction.
- Collaborated with management to identify areas for process improvement in food service delivery.
- Resolved customer complaints effectively, fostering a positive dining experience for guests.
- Enhanced customer satisfaction with timely and accurate food preparation, attentive service, and proactive problem resolution.
- Developed strong rapport with customers, addressing any concerns promptly and professionally to maintain excellent client relations.
- Managed regular cleaning and sanitation to keep kitchen free of debris or build-up and minimize infection risks.
- Oversaw catering events successfully, coordinating menu planning, staffing needs, and logistics for seamless execution.
- Collaborated with chefs to develop new menu items, resulting in a more diverse and appealing selection for customers.
- Directed work of cooks, food handlers and dishwashers to maintain efficient operations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Monitored food preparation, production, and plating for quality control.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
Installation Manager
4 Years- Supervised installation teams to ensure adherence to project timelines and quality standards.
- Developed training programs for new hires, enhancing team efficiency and skill levels.
- Streamlined installation processes, reducing project completion times without sacrificing quality.
- Coordinated with clients and suppliers to manage material logistics and resolve issues promptly.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Maintained detailed records of completed installations for future reference or troubleshooting needs as well as warranty purposes.
- Collaborated with sales teams to develop competitive quotes for prospective clients, leading to increased revenue generation opportunities.
- Oversaw successful installation of high-value projects, maintaining strict quality control measures.
Chef/Owner
2 Years 3 Months- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, utilizing point-of-sale systems to streamline stock management.
- Developed strategic marketing campaigns, enhancing brand visibility and customer engagement.
- Trained and mentored staff, fostering a collaborative team environment focused on service excellence.
- Analyzed customer feedback to refine menus and improve overall dining experience.
- Designed operational workflows that increased productivity and reduced turnaround times for services.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Prep Chef/Waitress
1 Year 1 Month- Prepared and assembled ingredients for menu items, ensuring freshness and quality.
- Maintained cleanliness of kitchen equipment and work areas to comply with health regulations.
- Collaborated with chefs to refine recipes and improve overall dish presentation.
- Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
- Exhibited flexibility in adapting to menu changes and special event preparations as needed, ensuring a seamless dining experience for all guests involved therein.
- Provided excellent customer service when interacting directly with patrons, addressing concerns promptly while maintaining professionalism at all times.
- Prepped daily menu items to quickly deliver upon request.
- Assisted in setting up and breaking down kitchen stations.
- Stocked and rotated food items according to expiration dates.
- Provided exceptional customer service, ensuring a positive dining experience for all patrons.
Bakery Production Worker/Cashier Team Lead
1 Year- Operated industrial mixers and ovens to produce a variety of baked goods efficiently.
- Maintained cleanliness and organization of production area to ensure compliance with health standards.
- Assisted in inventory management, tracking ingredient levels for timely restocking.
- Collaborated with team members to streamline baking processes and improve workflow efficiency.
- Monitored baking times and temperatures to achieve optimal product quality consistently.
- Developed new recipes in collaboration with senior bakers, enhancing product offerings at the bakery.
- Ensured accurate order fulfillment by carefully packaging finished products according to customer specifications.
- Demonstrated adaptability by quickly learning and fulfilling various roles within the bakery operation as needed, including mixing doughs, shaping pastries, and operating ovens.
Chef/Owner
4 Years 4 Months- Implemented cost-control measures, resulting in improved profitability without sacrificing quality.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Office Janitor
12 Years 6 Months- Maintained cleanliness and organization throughout office spaces to ensure a welcoming environment.
- Operated industrial cleaning equipment, including buffers and vacuums, for efficient floor care.
- Managed waste disposal processes, adhering to safety regulations and environmental standards.
- Prepared conference rooms for meetings by arranging furniture, wiping down surfaces, and ensuring adequate supplies were available as needed.
- Maintained a well-organized supply closet by taking inventory of cleaning products and equipment, ensuring tools were always available for use.
- Prioritized safety in the workplace by keeping walkways clear of debris and utilizing wet floor signs during cleaning procedures.
- Contributed to the overall professionalism of the workplace by always appearing punctual, presentable, and prepared for daily duties.
- Fostered positive working relationships with office staff through open communication about specific cleaning requests or concerns.
Education
Associate of Applied Science - Baking And Pastry
- Honors
- Dean's List
- 3.9 GPA
Skills
Food preparation/presentation
Sanitation procedures
Customer service
HACCP compliance
Staff supervision
Catering coordination
ServeSafe manager
Problem-solving abilities
Multitasking
Reliability
Accomplishments
Was able to help improve scores for Chick fil a during my time there.
Successfully fulfilled catering orders and expectations.
Certification
Serve Safe Management Certificate
Timeline
Food Supervisor
Sodexo
07.2023 - CurrentRead More
Installation Manager
Slayton Tile
07.2019 - 07.2023Read More
Chef/Owner
The White Duck
03.2017 - 06.2019Read More
Prep Chef/Waitress
Mama B's Cafe
02.2016 - 03.2017Read More
Bakery Production Worker/Cashier Team Lead
Mineola Mercantile Bakery
03.2015 - 03.2016Read More
Chef/Owner
Beach Bum Bakery
06.2010 - 10.2014Read More
Office Janitor
Bunker Plastics
03.2002 - 09.2014Read More
The Art Institute of Dallas
Associate of Applied Science from Baking And Pastry
Read More