Elizabeth Pena
Converse,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
CSR / Tech Support
TST/ PSI
09.2023 - Current
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Promptly responded to inquiries and requests from prospective customers.
- Answer telephone calls promptly to avoid on-hold wait times.
- Managing database updates, processing files.
- Maintain customer accounts and record account information.
- Respond to customer calls with technical service request.
- Troubleshooting technical issues and reporting back to management.
- Investigated and resolved service and delivery concerns.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Representative / Batch Processor
Stone Resources / Flooring Services
02.2021 - 04.2023
- Supervisor, Rodney Washington 210-294-1868
- Maintain customer accounts and record account information
- Contributed to team effort by accomplishing related results as needed
- Responded to customer request for products, services, and company information
- 1st point of contact with Builders / Homeowners work orders created in a timely matter
- Selecting / ordering material for homeowners repairs
- Assisted warehouse inventory
- Batch Processor:
- Handled all activities with customers paperwork to maintain orderly files
- Managing database updates, processing, and converting files
- Printed out all work orders for next day processing
Teacher Assistant
Mission Road Ministries
07.2020 - 02.2021
- Behavior and ABA Therapy
- Tracking patients behavior
- Using behavior interaction techniques
- Maintained safety and security by overseeing students in recess environments.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Teachers Assistant
Autism Treatment
06.2019 - 07.2020
- Maintained safety and security by overseeing students in recess environments.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Behavior and ABA Therapy
- Using behavior interaction techniques
Billing Customer Service
Quikrete
02.2019 - 05.2019
- Supervisor, Tiffany Zepada 210-810-5069
- Resolve customers service or billing inquires by phone and in person to provide solutions with efficiency and extensive product knowledge for our clients
- Manage the status accounts, balances, and identity inconsistencies
- Ensure all clients remain informed on their outstanding debts and deadlines Data entry into excel daily log of the end of day transactions.
Education
High School Diploma -
Victory Learning Center
San Antonio, TX08.2019
Skills
- Problem Solving
- Issue and Complaint Communication
- Computer Proficiency
- Verbal and Written Communication
- Multi-Line Phone Systems
- Microsoft Office Suite
- Inbound and Outbound calls
- Data Entry
- Data Collection
- Shipping procedures understanding
- Warranty Service
- Customer Service
- Order Processing
- Inventory
Timeline
CSR / Tech Support
TST/ PSI
09.2023 - Current
Customer Service Representative / Batch Processor
Stone Resources / Flooring Services
02.2021 - 04.2023
Teacher Assistant
Mission Road Ministries
07.2020 - 02.2021
Teachers Assistant
Autism Treatment
06.2019 - 07.2020
Billing Customer Service
Quikrete
02.2019 - 05.2019
High School Diploma -
Victory Learning Center
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