Elizabeth Penn
Murfreesboro,Tennessee
Summary
Adept Program Administrator at Huntington Learning Center, leveraging advanced technology and exceptional customer service skills to enhance student outcomes and engagement. Demonstrated success in curriculum development and cross-cultural communication, achieving significant improvements in exam prep programs. Collaborates effectively with diverse teams, ensuring innovative solutions and high levels of student satisfaction.
Overview
4
4
years of professional experience
Work History
Program Administrator
Huntington Learning Center
11.2023 - Current
- Developing and maintaining a database of Exam Prep students, helping to track their progress and ensure appropriate follow-up actions are taken as needed.
- Coordinating meetings with students and parents on a monthly basis to discuss progression in the program.
- Providing training to exam prep tutors on how to effectively teach each individual portion of the ACT and SAT exams.
- Conducting regular evaluations of curriculum materials, making recommendations for updates or revisions as needed.
- Responding to email and telephone requests to provide students with specific information.
- Enhancing customer engagement through effective social media management and content creation.
- Participating in marketing and fundraising at local schools to promote organizational awareness.
Professional Civilian on the Battlefield
Check Defense, LLC
05.2021 - 01.2024
- Trained rotational brigade units in scenario role-playing exercises.
- Interpreted Russian/English for role-players in exercise for military personnel.
- Messaged and emailed brigade personnel discussing the country simulation.
- Organizing and leading media events for brigade units during training rotation; English/Russian.
Part-time Teacher
Huntington Learning Center
08.2021 - 11.2023
- Providing one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
- Establishing positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
- Collaborating with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Maintaining detailed records of student progress, using data to inform future instruction and target areas for improvement.
Barista
Starbucks
09.2020 - 06.2021
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Russian Immersive Summer Language Program Online
Middlebury College
Middlebury, VT08.2021
Master of Science - Russia in Global Systems
King's College London
London, U.K11.2020
Russian Immersive Summer Language Program
Middlebury College
Middlebury, VT08.2019
Bachelor of Arts - International Studies
University of Oklahoma
Norman, OK05.2019
Skills
- Advanced knowledge of technology
- Customer service experience
- Innovation and Creativity
- Attention to Detail
- Training and Orientation
- Patience and Empathy
- Collaboration and Teamwork
- Cross-cultural communication
- Student Engagement
Accomplishments
- Fulbright English Teaching Assistant-Russia, Alternate 2019-2020
- Peace Corps Offer to Ukraine, March 2019
Languages
Russian
Professional Working
Timeline
Program Administrator
Huntington Learning Center
11.2023 - Current
Part-time Teacher
Huntington Learning Center
08.2021 - 11.2023
Professional Civilian on the Battlefield
Check Defense, LLC
05.2021 - 01.2024
Barista
Starbucks
09.2020 - 06.2021
Russian Immersive Summer Language Program Online
Middlebury College
Master of Science - Russia in Global Systems
King's College London
Russian Immersive Summer Language Program
Middlebury College
Bachelor of Arts - International Studies
University of Oklahoma
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