ELIZABETH PERKINS
Charlotte,NC
Summary
Dedicated Customer Support Specialist with strong issue resolution and cross-departmental collaboration skills. Known for enhancing service delivery and client satisfaction through active listening and empathy.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
AmWINS
Charlotte, North Carolina
01.2020 - 08.2026
- Collaborated with team members to enhance service delivery and boost client satisfaction.
- Coordinated with multiple departments to ensure timely and effective service execution for clients.
- Maintained current knowledge of company products, services, policies, and procedures.
- Summarized daily activities related to customer support requests in reports to track support trends.
- Performed a variety of clerical and administrative duties pertaining to on-site support.
Education
High School Diploma -
Myers Park High School
Charlotte, NC06-1984
Skills
- Customer data management
- Service agreements
- Issue resolution
- Workflow management
- Service excellence
- Departmental collaboration
- Team collaboration
- Client retention
- Building relationships
- Communication skills
- Email correspondence
- Active listening
- Receiving feedback
- Empathy and patience
- Adaptability
Timeline
Customer Support Specialist
AmWINS
01.2020 - 08.2026
High School Diploma -
Myers Park High School