Elizabeth Perrella
Conroe
Summary
Professional customer service leader with significant experience in managing and improving customer relations. Skilled in conflict resolution, team collaboration, and process optimization. Focused on achieving results and adapting to changing needs. Strong communication, problem-solving, and leadership abilities.
Overview
13
13
years of professional experience
Work History
Lead CSR
VetCor
04.2017 - Current
- Assisted customers with inquiries and issues to enhance satisfaction.
- Supported team in achieving service goals through efficient problem resolution.
- Learned operational procedures and tools for effective customer interactions.
- Maintained accurate records of customer interactions and feedback for improvements.
- Demonstrated adaptability in handling diverse customer requests and challenges.
Veterinary Technician
True Companion Animal Hospital
01.2012 - 01.2017
- Administered medications and treatments as prescribed by veterinarians to ensure optimal patient care.
- Assisted in surgical procedures, maintaining sterile environments and supporting veterinary staff during operations.
- Monitored vital signs of animals pre- and post-surgery, ensuring safety and comfort throughout recovery.
- Educated pet owners on post-operative care and preventive health measures, enhancing client satisfaction and compliance.
- Implemented inventory management systems to track supplies, reducing waste and ensuring availability of critical items.
Education
Associate of Arts -
Texas Woman's University
Denton, TXCertification - Medical Coding And Billing
U.S. Career Institute
Fort Collins, CO12-2023
Skills
- IV catheter placement
- Administering medication
- Microsoft Excel
- Data entry
- Product knowledge
- Microsoft outlook
- Staff training
- Payment processing
- Surgical assistance
- Proficient in task management
- Client support
- Inventory management
Affiliations
- VFW Auxiliary
Timeline
Lead CSR
VetCor
04.2017 - Current
Veterinary Technician
True Companion Animal Hospital
01.2012 - 01.2017
Associate of Arts -
Texas Woman's University
Certification - Medical Coding And Billing
U.S. Career Institute
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