Elizabeth Persch
Holyoke,Massachusetts
Summary
Resourceful Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes
Overview
7
7
years of professional experience
Work History
Account Manager
Commonwealth Alternative Care
Taunton, MA
10.2022 - 05.2023
- Managed a diverse portfolio of accounts, ensuring timely communication while exceeding expectations
- Developed customized bulk and packaged goods orders for buyers
- Established clear communication channels between buyers and internal teams, ensuring seamless deliveries
- Successfully resolved escalated issues, preventing potential loss of valuable stores while maintaining positive relationships with all parties involved
- Used analytical skills to track and report accounts' monthly sales, providing insights for future growth opportunities
Account Executive
Fernway
Northampton, MA
01.2022 - 10.2022
- Managed strategic portfolio of Cannabis Stores in Western Mass/ Berkshires to maximize revenue serving as a full service brand partner
- Successfully opened 14 new accounts independently within first 7 months by creating personable relationships with buyer, owners and all staff
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for buyers
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Managed Brand Ambassador on daily/weekly communication for popups, store visits and events
Lead Sales Representative
Liberty Mutual
Springfield, MA
09.2017 - 01.2022
- Maintained a policy count (per cap) of 8.01 (state target = 5.8); with a peak season of 11.01, while holding one of highest client retention rates on team
- Managed all phases of the sales cycle serving as a full-service trusting agent to entire book of business
- Effectively marketed and built personal brand through Networking Groups, Chambers of Commerce, Community Events and Social Media Platforms to generate new leads and maintain a strong presence within the market
Corporate Sales Manager
Marriott Hotels International
Springfield, MA
03.2017 - 07.2017
- Responsible for securing business for corporate transient and group market by maintaining top accounts and implementing strategic solicitation and relationship methods to achieve targeted goals
- Successfully brought in over $75,000 in corporate event revenue and creation of 8 new businesses with local negotiated rates, within the first 90 day
- Mastered the art of excellent communication through follow ups, site tours and cold solicits with potential and current customers
Community Outreach Manager
Habitat For Humanity
Springfield, MA
03.2016 - 03.2017
- Managed Homeownership, Home Preservation and Volunteer Programs through outreaching, networking, community, events and holding application information meetings
- Organized completed mailings, grant writing, appeals and newsletters for over 2,100 recipients
- Connected applicants to a variety of resources from Springfield Partners, HUD, Housing, Transportation and more services
Education
Bachelor of Science - International Hotel & Tourism Management
Johnson & Wales University
Providence, RI05.2012
Skills
- Sales Analysis & Forecasting
- Order Negotiation
- Brand Management
- Converting Leads
- Relationship Building
- Revenue Generation & Growth
- Multitasking in Fast Paced Environments
- Microsoft Office, Salesforce, HubSpot, Outfield, Social Media Platforms Expertise
Affiliations
- South Hadley Dog Park, President of Board (2022-Present)
- Greater Springfield Habitat for Humanity, Board Member (2020-2022)
- Young Professional Society, Clerk, (2016-2021)
- Networking International West Springfield, President (2017-2021)
- Habitat for Humanity in Guatemala, Global Mission Trip (11/15, 02/17, 04/18)
Languages
Spanish
Limited Working
Timeline
Account Manager
Commonwealth Alternative Care
10.2022 - 05.2023
Account Executive
Fernway
01.2022 - 10.2022
Lead Sales Representative
Liberty Mutual
09.2017 - 01.2022
Corporate Sales Manager
Marriott Hotels International
03.2017 - 07.2017
Community Outreach Manager
Habitat For Humanity
03.2016 - 03.2017
Bachelor of Science - International Hotel & Tourism Management
Johnson & Wales University