Elesabeth Pesina
Houston,TX
Summary
Dedicated and detail-oriented professional with 17 years of progressive leadership experience at Rice University and a strong background in the insurance industry. Expertise includes auditing, data integrity, compliance, staff supervision, and exceptional customer service. Holds a BBA in Management (Cum Laude), providing a solid foundation in business management and financial analysis. Bilingual communicator committed to enhancing organizational efficiency and fostering trust within diverse communities, eager to leverage proven operational and administrative skills in a Business Administrator role with the City of Pearland.
Overview
20
20
years of professional experience
Work History
Registration Supervisor
Rice University
04.2019 - Current
- Lead daily operations of the Parking Registration Office, managing permit processing, auditing registration records, and ensuring compliance with policies.
- Supervise, train, and evaluate staff; establish performance metrics and ensure customer service standards.
- Audit data for accuracy, manage office inventory, and oversee access control systems.
- Prepare reports for leadership and serve as primary liaison for cross-departmental communication.
Parking Operations Supervisor
Rice University
05.2016 - 04.2019
- Directed daily operations of garages, lots, and equipment, including staffing, logistics, and safety compliance.
- Managed team schedules, training, and performance evaluations.
- Coordinated university events, ensuring facility readiness, logistics planning, and customer service support.
- Enforced policy compliance and maintained accurate operational records.
Parking Services Technician
Rice University
10.2011 - 03.2016
- Provided technical and administrative support for parking operations.
- Assisted with customer service, access systems, and permit distribution.
Parking Services Representative
Rice University
11.2007 - 10.2011
- Monitored parking lots, issued permits, and collected fees.
- Delivered daily customer-facing support with professionalism.
Customer Service Representative
Fred Loya Insurance
01.2006 - 01.2007
- Assisted clients with policy servicing, billing, renewals, and claims.
- Maintained accurate client records and provided bilingual support (English/Spanish).
- Gained foundational experience in underwriting processes, insurance policies, and customer relations.
Education
Bachelor of Business Administration - Management, Cum Laude
University of Houston-Downtown
Houston, TX05.2025
Associate of Arts - Business Administration & Management
Houston Community College
Houston, TX05.2020
Skills
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Database & Records Management
- Financial & Compliance Reporting Tools
- Qualtrics (Survey & Data Analysis)
- Banner (university systems)
Languages
Bilingual: English & Spanish
Core Competencies
- Compliance & Policy Administration
- Financial & Data Analysis
- Risk & Audit Management
- Staff Training & Supervision
- Customer Service & Community Relations
- Process Improvement & Workflow Optimization
- Report Generation & Data Integrity
- Bilingual Communication (English/Spanish)
Timeline
Registration Supervisor
Rice University
04.2019 - Current
Parking Operations Supervisor
Rice University
05.2016 - 04.2019
Parking Services Technician
Rice University
10.2011 - 03.2016
Parking Services Representative
Rice University
11.2007 - 10.2011
Customer Service Representative
Fred Loya Insurance
01.2006 - 01.2007
Associate of Arts - Business Administration & Management
Houston Community College
Bachelor of Business Administration - Management, Cum Laude
University of Houston-Downtown